Office Manager

Office Manager

Senior Helpers of Redlands is seeking an Office Manager passionate about making a meaningful impact in seniors' lives. We provide exceptional in-home care so seniors can age safely and gracefully in their own homes. As part of the first and only national home care provider certified as a Great Place to Work®, you'll join a mission-driven team committed to integrity, compassion, and service.

This high-impact role partners closely with the Owner to manage daily office operations and oversee the full life-cycle of our caregivers and office teams. As we expand our footprint in the Inland Empire, you'll drive HR compliance, scheduling, payroll, caregiver and client support, and process improvement initiatives.

The ideal candidate is an organized, tech-savvy, people-focused leader who leads with an entrepreneurial mindset, builds trust, and thrives in dynamic environments. If you're a servant leader with strong communication and problem-solving skills who can manage multiple priorities while being driven to serve others, we'd love to hear from you!

Key Responsibilities

• Oversee daily office operations ensuring a professional, organized environment
• Answer and screen service inquiry calls professionally; provide information to potential clients; identify client needs and schedule in-home assessments
• Prepare and maintain compliant client and caregiver files, welcome packets, new hire materials, and employee handbooks
• Support owner with timely client invoicing, billing compliance, time-sheet verification, and payroll processing
• Lead caregiver recruitment, interviewing, hiring, and on-boarding processes
• Develop and implement caregiver and client retention initiatives, including recognition and referral programs
• Coordinate caregiver schedules based on client care plans; resolve scheduling conflicts and emergencies
• Monitor labor costs and overtime to control expenses while maintaining quality care
• Maintain effective communication with clients, families, and caregivers
• Ensure adherence to state regulations, company policies, and confidentiality standards
• Support strategic initiatives and collaborate on growth and operational improvements
• Perform on-call duties and occasional caregiver shifts as needed
• Local travel within 20-mile radius may be required

Required Qualifications

• High school diploma or equivalent (GED) required
• Minimum 3 years related experience, including 1+ year management experience in non-medical home care or healthcare, caregiver experience a plus!
• Proven experience in office management, recruiting, HR on-boarding, sales, and home care operations
• Strong knowledge of state regulations for home care
• Excellent organizational skills, attention to detail, and ability to prioritize in fast-paced environments
• Exceptional interpersonal, verbal, and written communication skills
• Leadership mindset with adaptability, collaboration, and servant-leader approach
• Proficiency with Microsoft Office (Word, Excel, Outlook) and quick to learn new software (WellSky)
• Team player with a positive attitude and strong independent work ethic
• Valid driver's license with insurance; ability to work full-time in office with ability to visit clients' homes within assigned territory
• Ability to pass a criminal background screen

Preferred Qualifications

• Associate's degree or equivalent work experience; Bachelor's degree strongly preferred
• More than 3 years of Home Care industry experience
• Bilingual fluency
• Familiarity with WellSky, recognition programs and the Senior Gems methodology
• Military veteran/spouse status

Compensation & Benefits

• $21-$22 / hour based on experience
• Future advancement opportunities
• Full-time, non-exempt position

Why Join Us

Make a Meaningful Impact – Your leadership will directly improve the lives of clients, caregivers, and the team.

Purpose-Driven Culture – We operate with integrity, compassion, and service at the core of everything we do.

Lead with Heart – Join an environment that values empathy, professionalism, and doing the right thing—always.

Grow with Us – As our services and partnerships expand, you'll help shape the future of our operations and your own career path.

Recognized Workplace – We're Great Place to Work® Certified, with 90% of employees saying Senior Helpers is a great place to work.

Empowered Work Style – Enjoy autonomy, task variety, and the trust to perform without micromanagement.

All candidates must successfully complete a comprehensive background screening process. This includes fingerprinting and state registration as a home care aide, in compliance with state regulations. This process is mandatory for ensuring the safety and well-being of our clients and is not based on any discriminatory factors. The background check will be conducted post-job offer and is a condition of employment.

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws. IND801