Front Office Assistant

Job Description Job Description Alabama Pain Physicians is a comprehensive pain management practice committed to improving the quality of life of our patients. We utilize cutting edge technology and advanced procedures to establish an accurate diagnosis and treatment plan to ultimately minimize pain and increase function.
Thank you for taking the time to apply for a position. As part of our application process, we require applicants to complete a survey that will help us identify those who are hard-wired to provide exceptional care and thrive in our culture.
Please copy and paste the below link into your browsers address bar to view complete the application process. This is a survey and not a test – there is no right or wrong answer. It should take less than 10 minutes of your time.

If you are selected, you will be invited via email or by phone to participate further in our application process. If you are not chosen, we encourage you to apply for future openings.
Thank you again for your interest in our organization. We do appreciate the time you invested in this application

Position Summary
This department is the face of Alabama Pain Physicians and requires patience, professionalism, empathy, strong communication, and time management. This role is responsible for front office support, patient check-in, insurance-related administrative functions, and ensuring a smooth patient experience while maintaining accuracy and workflow efficiency.
This is not an entry-level role. We are looking for experienced candidates with strong insurance knowledge and prior physician office experience.
Key Responsibilities
Greet and check in patients in a professional and timely manner
Collect co-pays, balances, and patient payments accurately
Verify demographic, insurance, and patient information
Maintain strong working knowledge of Medicare, Medicaid, and commercial insurance plans
Review insurance eligibility, coverage details, and payer requirements
Assist with insurance verification, benefit-related questions, and front-end administrative support
Manage cash, check, and credit card balancing as needed
Import and organize documentation from front office systems and fax portals
Record patient communication and correspondence accurately in EHR/EMR
Support scheduling, patient flow, and general front office operations
Communicate professionally with patients, providers, and coworkers
Assist with additional administrative tasks as assigned by management
Qualifications
2+ years of front office experience in a private physician office or specialty clinic preferred
Strong insurance knowledge required, including: Commercial insurance plans
Eligibility verification
Coverage review
Patient financial responsibility understanding

Prior healthcare administrative or insurance-heavy medical office experience strongly preferred
Experience handling patient payments and balancing daily deposits preferred
Strong EMR/EHR experience
High attention to detail and organizational skills
Ability to multitask in a fast-paced clinic environment
Professional demeanor with strong customer service skills
Reliable, patient-focused, and team-oriented
Preferred Experience
Pain management, specialty clinic, or high-volume physician office experience
Insurance verification / front-end revenue cycle exposure
Scheduling and patient intake experience
Benefits
We offer our employees a competitive salary plus a comprehensive benefits package. Benefits will include:
Medical, Dental, and Vision Healthcare Plans
401(k) and Roth Retirement Plans
Generous Paid-Time Off
Job Type: Full-time
Pay: $18-$19 per hour
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: In person
Company Description Alabama Pain Physicians is a comprehensive pain management practice committed to improving the quality of life of our patients. We utilize cutting edge technology and advanced procedures to establish an accurate diagnosis and treatment plan to ultimately minimize pain and increase function. Company Description Alabama Pain Physicians is a comprehensive pain management practice committed to improving the quality of life of our patients. We utilize cutting edge technology and advanced procedures to establish an accurate diagnosis and treatment plan to ultimately minimize pain and increase function.