Global Senior Manager, Learning & Development

Job ID: 38590085952Posted: 2026-07-11Location: Boston, Massachusetts, United StatesSalary: $163,000 - $220,000Category: Human ResourcesCompany: Munich ReLocation: Waltham, MA (hybrid)ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find ERGO NEXT.Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.We're building a world-class, future-ready talent engine - and this role sits at the heart of that ambition. As Global Senior Manager of Learning & Development, you'll own the design, delivery, and continuous improvement of global learning strategies that sharpen technical skills and accelerate organizational transformation. This role blends strategic thinking with hands-on execution: you'll build scalable programs, facilitate training directly, partner with leaders across the business, and champion our AI enablement agenda. The ideal candidate is equally comfortable in a boardroom conversation about capability strategy and in front of a room running an engaging workshop.What You’ll Do: Lead the design and execution of ERGO | NEXT's enterprise AI enablement strategy- building capability through a clear AI skills framework, persona-based learning paths, and applied, use-case-driven experiences tied to real work outcomesConduct skills gap analyses to identify current and future technical learning needs across the organizationDesign, deliver, and evaluate a range of learning solutions- including workshops, self-directed courses, mentoring programs, and peer learning forumsFacilitate workshops, virtual and in-person training sessions, and onboarding programs focused on technology and digital competenciesCollaborate with stakeholders to align learning initiatives with business priorities and technology roadmapsPartner with cross-functional leaders to ensure training drives performance, consistency, and culture across all locationsBuild and maintain clear metrics and dashboards to track learning effectiveness, adoption, and business impact globallyStay current on trends in L&D, AI enablement, and skills-based organization designEnsure all learning content meets best practices for quality and accessibilityCoach subject matter experts (SMEs) to become more effective trainersWhat We Need: Bachelor's degree in Education, Instructional Design, Technology, or a related field7+ years of experience in Learning & Development, with meaningful exposure to technical or digital training2+ years of experience managing global teams across multiple time zones and geographiesProven ability to operate at both the strategic and hands-on levels-from building long-term learning frameworks to personally designing and delivering programsStrong cross-cultural communication skills and experience working with global teamsSolid understanding of modern learning technologies, frameworks, and instructional design methodologiesAbility to confidently deliver training and facilitate learning in EnglishComfortable navigating a fast-paced environment with shifting prioritiesFlexibility to accommodate meetings across global time zones as neededBackground in a technology-driven environment, SaaS, IT, digital transformation, or similarPreferredExperience with LessonlyCertifications in instructional design or learning technologies (ATD, CPTD, CIPD, or equivalent)Familiarity with emerging technologies such as AI, data analytics, or software development toolsThe range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.US annual base salary range for this full-time position: $163,000 - $220,000