Client Success Associate, Business Development

Job Description

Client Success Associate, Business Development

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At Becker’s Healthcare, we are committed to delivering trusted news and insights to healthcare executives and clinicians every day. As a rapidly growing multimedia and events firm, we bring the healthcare industry together through cutting-edge digital content and immersive live and virtual event experiences.

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We’re expanding and looking for a driven, resourceful, and customer-obsessed professional to ensure our healthcare partners/clients achieve outstanding results through our media and event platforms.

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As a Client Success Associate, you’ll play a vital role in supporting and engaging with our partners, ensuring they maximize their experience with our portfolio of offerings. If you’re gritty, independent, and take pride in delivering white-glove service, this is your opportunity to grow with a dynamic, fast-growing organization!

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Key Responsibilities

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Client Management & Execution

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• Own the execution of multimedia campaigns across hundreds of healthcare industry clients.
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• Deliver exceptional client service, ensuring seamless campaign execution and strong relationship management.
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• Analyze and report on campaign performance, metrics, and KPIs to optimize outcomes.
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• Maintain an understanding of client goals and align our offerings to drive success.
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• Build relationships with multiple decision-makers to enhance long-term client partnerships.
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• Maintain a one-hour response time for client communication.
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Client Retention & Growth

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• Hit monthly execution goals and year-over-year retention targets through strategic relationship-building and upselling.
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• Achieve client retention and revenue growth by identifying expansion opportunities.
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• Drive upselling and cross-selling efforts, working closely with the sales team to connect execution insights to new opportunities.
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• Implement feedback from clients to continuously improve their experience.
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Insights & Market Intelligence

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• Use data-driven insights to inform strategies and identify opportunities for improvement.
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• Share wins, obstacles, and execution best practices within the team.
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• Stay curious about competitors, market trends, and client needs to enhance our approach.
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What Success Looks Like in This Role

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• Meets or exceeds monthly execution goals, demonstrating urgency, problem-solving, and proactive thinking with clients.
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• Meets or exceeds retention targets, showing a growth mindset and data-driven approach.
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• Builds deep, lasting client relationships, leading to high retention and expansion rates.
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• Clients consistently provide positive feedback on service, execution, and partnership value.
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We'd love to hear from you if…

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• You're highly driven and ambitious with team first approach
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• Proven ability to work under pressure and manage multiple priorities
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• Results-oriented mindset with strong attention to detail
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• Ability to make quick decisions in fast-paced environments
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• You possess a strong work ethic with desire to advance and take on greater responsibilities.
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Qualifications

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• Bachelor’s degree in a relevant field.
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• 1-2 years of proven success in client success, sales, or a related role.
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• Strong academic background and demonstrated work ethic in both college and high school.
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• Highly detail-oriented, independent, and goal-driven, with an ability to thrive in a fast-paced environment.
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• Passionate about delivering great client experiences and achieving measurable results.
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Benefits

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• Health Insurance
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• Vision Insurance
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• Dental Insurance
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• 401k
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• Generous PTO
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• Parental Leave
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• Long-term Disability Insurance (LTD)
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• Employee Assistance Program (EAP)
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Yearly Salary Range: $60,000-$75,000 + Bonus Opportunity

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