ADMISSIONS COORDINATOR

Position Summary The Admission Coordinator (AC) is responsible for responding to initial inquiries associated with the Admission Center by answering calls, texts, and emails from prospective patients from across the country in need of addiction treatment. This position engages with prospective patients identifying their specific need(s) while proposing the appropriate treatment solution(s). This role requires a foundational understanding of psychiatric and addiction treatment, along with the ability to interpret verbal and non‑verbal cues to build rapport and trust. Success in this role is defined by the ability to consistently connect with patients, communicate with empathy and clarity, facilitate timely and appropriate admissions that support long‑term recovery, and thoroughly document each interaction in the company’s CRM platform. Responsibilities Answers phone calls, emails, chats, and texts in a timely manner according to guidelines from prospective patients, referral accounts, mobile assessors, and business development reps. Records all patient‑related interactions and information in the CRM platform accurately and completely. Provides reports, reviews documentation, and serves as backup for calls, emails, chats, and texts as required. Sets the patient at ease by explaining the evaluation and admission process and providing facility information. Follows up with patients as needed or as requested by managers. Identifies outpatient leads and refers to the appropriate team member. Schedules Available Tuesday–Saturday (Sunday–Monday off)2:00 pm–10:30 pm Sunday–Thursday (Friday–Saturday off)2:00 pm–10:30 pm Benefits Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(k) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! Qualifications High School Graduate/Equivalent required, Voc. Tech school degree preferred. 0–1 year related experience required, 1–3 years preferred. Minimum of 6 months – 1 year of experience in transactional/relationship sales preferred. Proficient in Microsoft Office Suite. Excellent listening skills and ability to recognize verbal and non‑verbal cues. Knowledge of psychiatric and addiction treatment and administration. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr