Solution Architect

Role Description

As a Solution Architect at Stitch, you'll be responsible for gathering and analyzing technical requirements to ensure seamless integration of Braze and partner technologies within our clients’ marketing technology stacks. You'll develop detailed functional design specifications, outlining workflows and user journeys that align with business goals. You'll also design and implement scalable, end-to-end solutions that support personalized customer experiences, managing complex data structures, user attributes, and event tracking. Additionally, you'll leverage Braze’s segmentation tools to create dynamic audience segments, while crafting multi-channel campaign flows using Braze’s Canvas tool to drive customer engagement through automated messaging and real-time interactions.

What You’ll Do

• Collaborate with other Stitchers on the Delivery team, including Business Strategists, Marketing Strategist, and Technical Producers (email developers) to gather and analyze technical requirements, ensuring Braze and partner technologies are optimally configured within the customer’s existing martech stack.
• Provide detailed documentation, define integration points, and ensure seamless data flow across platforms.
• Develop comprehensive functional design specifications that outline how Braze’s features will support the customer's business goals, including defining workflows, user journeys, and business rules.
• Design and implement end-to-end solutions that bridge the gap between business objectives and technical execution, ensuring the architecture is robust, scalable, and tailored to meet specific customer needs.
• Build and manage complex data structures, including user attributes and events, to support personalized customer experiences.
• Utilize Braze’s segmentation tools to design dynamic and static audience segments based on user behaviors, preferences, and lifecycle stages.
• Design and implement sophisticated campaign flows using Braze’s Canvas tool, incorporating multi-step, multi-channel journeys that drive customer engagement.
• Bring new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours.
• Effectively manage your time to achieve quarterly billable hour targets.
• Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining a minimum of 3 Braze certifications.
• Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions.
• Perform additional duties as assigned and needed.

What Does Success Look Like In This Role?

• Confident in developing and clearly communicating customer solutions to meet client needs, including coding/scripting examples and proof of concepts.
• Amazing consultant, confident meeting with clients and bringing a strong point of view around best practices and creative solutions.
• Prepared and engaged in every meeting with clients and other Stitchers, responsive and working with a sense of urgency.
• Consistently meet deadlines, ensuring client satisfaction and collaboration with other Stitchers.
• Manage your weekly schedule well to consistently meet Stitch’s broader quarterly billable targets.

Qualifications

• 5+ years of hands-on experience in the marketing technology industry.
• 3 or more Braze Certifications, including the Braze Marketer and Braze Digital Strategist certifications, or the ability to quickly obtain them after starting the role.
• Knowledge around Liquid, APIs, SDKs, data modeling, and data ingestion processes.
• Experience and confidence in developing and clearly documenting custom solutions.
• Strong organization and delegation skills.
• Ability to articulate marketing technology best practices and translate them into practical implementation recommendations.
• Agility to adapt and consult on areas or new technologies that may be unfamiliar.
• Strong prioritization and time management skills, thriving in a fast-paced, deadline-driven environment.
• Excellent strategic and technical thinking.
• Proven ability to manage multiple concurrent customer engagements successfully.
• Confidence in leading customer-facing discussions and presentations.
• Ability to travel up to 20%.
• Must be authorized to work in the United States or Canada without the need for visa sponsorship now or in the future.

Benefits

• Flexible PTO policy.
• Monthly tech stipend.
• Paid parental leave.
• Medical, dental, vision, and life insurance.
• In-person onboarding experience at our HQ in Indianapolis, Indiana.
• Free mental wellness resources.
• 401k with company match.