Benefits Specialist

Role Description

The Senior Benefits Specialist serves as a key client service lead within Melita’s benefits administration service, overseeing the execution and ongoing management of employee benefits programs across all lines of coverage. In partnership with the Benefits Advisor, this role supports client renewal strategy discussions and assumes ownership of post-renewal implementation and service delivery.

• Lead Open Enrollment project management.
• Execute renewal decisions.
• Coordinate plan and enrollment changes.
• Serve as the primary day-to-day contact for clients, carriers, and vendor partners to ensure a high-quality client experience.
• Combine deep benefits administration expertise with the ability to anticipate client needs.
• Navigate complex issues with carriers and compliance situations independently.
• Elevate the team through informal mentorship of Benefits Specialists.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Five (5) or more years related work experience.
• Active Life, Accident and Health Producer License, or willingness and ability to obtain licensing in the relevant states within a defined onboarding period.
• Must continue to meet Continuing Education requirements for license renewal.
• Advanced employee benefits expertise across small and large group markets, including medical, dental, vision, life, disability, voluntary, and ancillary offerings.
• Comprehensive knowledge of multi-state benefits regulations and market practices.
• Experience utilizing benefits administration and HRIS systems (e.g. ADP, Employee Navigator, Paylocity, Rippling).
• Advanced skillset in Microsoft Office Suite.
• Excellent problem solving and time management skills.
• Exceptional client-facing communication skills.
• Ability to work within a team and to foster teamwork.

Requirements

• Demonstrate strong knowledge of benefit regulations and ensure client compliance with local, state, and federal legislation, including preparation of required notices and filings.
• Collaborate with the department manager to identify problems and develop solutions to ensure smooth workflows and alignment of the team.
• Mentor Benefits Specialists and share best practices across the teams.
• Partner with the Employee Services Manager to create knowledge articles to expand benefits reference materials for Employee Support Advocacy.

Benefits

• Join a team that is passionate about elevating the impact of HR.
• Be an unbiased advisor to clients (no acceptance of insurance commissions).
• Invest heavily in technology and AI to improve craft.
• Opportunity to do meaningful, high-quality client work.
• Build deep benefits expertise and have a direct impact on how Melita serves clients across the country.