Solutions Engineer

Solutions Engineer

We're hiring our first Solutions Engineer on the pre-sales side. You'll own pre-sales solutioning for prospective Starbridge customers, working hand in hand with our growing Account Executive team. You'll work shoulder-to-shoulder with Account Executives on our highest-leverage deals, lead the technical portions of customer demos, and serve as the bridge between live trial feedback and our product roadmap.

Key Responsibilities

• Own trial environments end-to-end. Build custom Starbridge accounts for prospects — tuning accounts to each prospect's actual buying signals and use cases. The trial is often the most important moment in the deal. You own that it lands.

• Lead the technical side of customer demos. Support our growing team of AEs on technical questions, including integrations with CRM, API support, and MCP access.

• Be the Voice of the Customer - Gather feedback, advocate for feature improvements, and work with the product team to enhance the customer experience.

• Make every AE sharper on the product. Own product enablement for new releases — translate what ships into how AEs demo it: what it does, why it matters, how to show it.

• Help shape this function as it grows. You're an early hire on a team that didn't exist three months ago. The systems, rituals, and rules of engagement are yours to define.

Why You'll Love This Role

We're betting that the highest-leverage hire we can make right now isn't another sales manager or another AE — it's a specialist function paired with our reps on the deals that matter most. Two reasons:

• The math. $25K+ ARR opportunities are ~24% of our 2026 pipeline by count but ~45% of pipeline by dollar value. A function focused exclusively at this threshold concentrates investment where the revenue is — without distracting AEs from the smaller-deal work they already run efficiently.

• The pattern. Every time we've won a strategic deal recently (Mark43, Imagine Learning, HMH), it's because a technical owner and an AE ran the deal together. We need to make that the structure, not the heroic exception.

You'll be measured on:

• Win rate on $25K+ ARR opportunities you're attached to

• Trial-to-Validation conversion

• Time-to-first-meaningful-config on every trial you own

• Volume and quality of product feedback shipped to the roadmap

• AE feedback on the technical partnership

Qualifications

• 3+ years in a pre-sales / solutions engineering / sales engineering role at a B2B SaaS company — or a closely adjacent background (implementation engineer, technical CSM, deployment lead) where you owned the technical side of customer wins.

• Comfort getting into a product. You can pick up any SaaS platform's data model in a week and start configuring it like you've used it for a year. You enjoy this — debugging a misbehaving integration is a fun way to spend an afternoon.

• A consultative instinct. You ask questions before you build. You understand that the wrong build well-executed is still the wrong build. You're allergic to demoing without context.

• Strong written and live communication. You can run a 45-minute call with a CIO, a director of procurement, and an end user — and have all three feel heard. You can also write a clean product feedback brief that engineering will actually read.

• AI-forward operator. You'd rather automate a workflow than do it twice. When a new model ships, you're testing it against your workflows that week.

Interview Process

We move fast — really fast. Getting back to someone today beats tomorrow, and our interview process reflects that mindset. Please keep us posted on your timeline so we can move quickly and speed things up where needed. All interviews are conducted via Google Meet.

How We Work

• Build Bridges to Help Customers Win - We pride ourselves on being obsessively customer-centric.

• Shooting Star Speed - We move with extreme speed. We value momentum, decisiveness, and the ability to accelerate when it matters.

• Fun Is a Feature - Fun is a Feature means we intentionally design Starbridge to be an energizing place to do hard work. Joy, humor, and camaraderie make great teams faster, sharper, and more resilient.

• In the Arena - We believe the best ideas come from living close to the work, feeling the friction, hearing the nuance, and experiencing the details firsthand.

Benefits include:

• Competitive salary + early-stage equity

• Comprehensive medical, dental, and vision insurance

• Company provided lunch in office everyday

• 75% coverage of Chelsea Piers Fitness membership

• Unlimited PTO

• Regular offsites (NYC + global locations)