Operations Assistant

Primary Purpose of the Job:

An operations assistant plays a critical role in coordinating and leading daily warehouse and transportation operations to ensure the efficient, safe, and timely movement of food throughout the food bank’s network. This position serves as a central point of communication between drivers, warehouse staff, partner agencies, and operations leadership, while also providing hands-on leadership and operational support. The role balances dispatching, scheduling, problem-solving, and team leadership in alignment with the food bank’s mission. Job Duties and Responsibilities: Maintain truck logs, dispatch and check-in of drivers, headcount/truck forecasting, and provide operational updates to teams on a needed basis Ship, maintain, and monitor WMS for issues with orders. Monitor returns, order overages and order shortages and report any discrepancies to the FB operations team Verify invoices and driver logs Process returns reports and work with inventory control team/logistics team to coordinate all returns and re-deliveries Perform typing, data entry and other clerical duties for operations team as assigned Assist transportation managers in all clerical tasks on a needed basis Monitor security system and be the first line of response when the intercom is rung Work collaboratively with other staff members to accomplish goals and objectives of the operation Assign/adjust routes designated by the transportation managers Validate returns from the food sourcing routes and update the teams accordingly Communicate to the operations departments of route delays/changes End of day recap communicated to operations department Perform other duties as assigned (ie loading trucks, inventory management, etc) Qualifications: High School Diploma ad minimum of 1 year related work experience Proficiency in MS Office, WMS and Fleet Tracking systems. Accurate numerical data entry skills. Ability to work in fast paced work environment. Ability to operate electric pallet jacks and manual pump jacks. Positive attitude, team-oriented, and comfortable interacting with diverse individuals. Commitment to the mission and values of the Food Bank for New York City Compensation for this role is $25/hr Featured Benefits Competitive Health Benefit Package (Medical, Dental & Vision) 403(b) Retirement Plan with company match Generous paid time off (PTO, Holidays, Volunteer Time, 4-day work weeks during the Summer & More!) Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA) Learning & Development Opportunities (Robust E-Learnings library, Lunch & Learn Sessions & More) EAP, wellness and mental health resources People-First Culture At Food Bank for New York City, we pride ourselves on having a People-First Culture, our people are our greatest strength. In addition to our benefits, we offer employee engagement opportunities such as our culture committee, annual organization celebrations and more!