Customer Service Coordinator

Customer Service Coordinator

LHH is seeking a detail-oriented and service-driven Customer Service Coordinator to support daily operations for a major commercial property firm in Sandy Springs, GA. This role is highly visible and plays a key part in delivering a polished tenant and visitor experience while providing administrative and operational support to the Property Management team.

What You'll Do

• Serve as the first point of contact for tenants, vendors, contractors, and visitors, delivering a professional and welcoming experience
• Handle incoming calls, inquiries, and service requests, routing and resolving issues whenever possible
• Create, update, and track work orders and preventive maintenance requests within the property management system
• Support tenant relations initiatives including move-ins/outs, welcome packages, building communications, and tenant events
• Maintain certificates of insurance and vendor compliance documentation
• Assist with scheduling, calendar coordination, mailings, filing, and general office administration
• Support Property Management and Engineering teams with clerical and operational tasks as needed
• Maintain organized digital and physical records to ensure accuracy and compliance
• Remain knowledgeable on building procedures and assist during emergency situations when required

What We're Looking For

• High school diploma or GED required; Bachelor's degree preferred
• 2+ years of experience in customer service or administrative support (real estate or property management a plus)
• Strong customer service mindset with professional verbal and written communication skills
• Highly organized, detail-oriented, and able to manage multiple priorities efficiently
• Comfortable working in a fast-paced, on-site office environment
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint); Yardi experience preferred
• Dependable, adaptable, and motivated by supporting a collaborative team

Why Join Us

• Work in a professional, Class A commercial property environment
• Be part of a collaborative and service-focused property management team
• Gain exposure to property operations, tenant relations, and facilities coordination

Job Details

• In Office (M-F)
• Full Time
• Direct Hire

Equal Opportunity Employer/Veterans/Disabled