IT Support Specialist

Job Description

Job Description

About Us

"Inspired by Spaces, Empowered by People." At Enclave, we don't just build structures; we cultivate environments where our partners, team members, and communities flourish. Our very name reflects our essence - creating distinct spaces that inspires growth and success. As a unified real estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial developments across the Midwest and Mountain West. 

Our Growth Story: Since our founding in 2011, we've expanded to over 250 team members, completing more than 150 projects and managing assets exceeding $1.75 billion. Our rapid growth is a testament to the innovative and collaborative spirit that drives everything we do. For six consecutive years, Enclave has been recognized as one of the 50 Best Places to Work. This accolade reflects our commitment to fostering an environment where everyone feels valued, supported, and inspired to excel. 

The IT Support Specialist serves as the primary point of contact for day-to-day technology support, helping team members effectively utilize hardware, software, and technology tools across the organization. This role is responsible for troubleshooting technical issues, supporting end users, maintaining technology equipment, and assisting with core IT operations. The IT Support Specialist plays a key role in delivering a positive employee experience while supporting the stability, security, and reliability of the company's technology environment.

• Primary Work Location: St. Louis Park, MN
• Work Environment: On-Site
• Work Type: Full-time, Non-Exempt

End User Support  

• Provide technical support for hardware, software, mobile devices, printers, and other technology tools through in person, phone, email, and remote support channels. 

• Set up, configure, deploy, and maintain workstations, peripherals, and user accounts. 

• Troubleshoot and resolve technical issues while maintaining a high level of customer service and responsiveness. 

• Support software installations, updates, patches, and licensing activities. 

• Maintain and update IT documentation, knowledge base articles, and troubleshooting guides. 

• Support employee onboarding and offboarding activities, including equipment provisioning, system access, and account management. 

Help Desk Administration  

• Manage, document, and prioritize service requests and support tickets. 

• Monitor help desk performance and escalate issues when appropriate. 

• Ensure issues are resolved in a timely manner and communicate status updates to end users. 

• Identify recurring issues and opportunities for process improvement or automation. 

Infrastructure & Network Support  

• Support troubleshooting of Wi-Fi, LAN, VPN, and connectivity related issues. 

• Assist with the administration of Microsoft 365, Active Directory, user permissions, and related technologies. 

• Support Windows workstation management and endpoint maintenance activities. 

• Monitor system performance and coordinate with senior IT resources when advanced troubleshooting is required. 

• Support backup, recovery, and business continuity activities as assigned. 

Technology Operations  

• Maintain inventory of technology assets, equipment, software licenses, and peripherals. 

• Coordinate equipment replacements, repairs, and warranty activities. 

• Assist with technology deployments, upgrades, office moves, and IT projects. 

• Partner with IT team members to support operational and strategic technology initiatives. 

General Responsibilities  

• Perform other duties as assigned 

• All employees are responsible for the general upkeep of work and shared spaced 

• Punctual and regular attendance is required of all employees 

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered. 

• 2+ years of experience providing technical support, help desk support, or IT operations support. 

• Experience supporting Microsoft Windows, Microsoft 365, Active Directory, and common business applications. 

• Experience troubleshooting hardware, software, network connectivity, and end user technology issues. 

• Familiarity with workstation deployment, user account administration, device management, and IT asset tracking. 

• Experience supporting network, VPN, wireless, or infrastructure related technologies, preferred 

• Customer service mindset, with a commitment to delivering responsive, professional, and effective support. 

• Strong troubleshooting and problem solving skills, with the ability to diagnose and resolve technical issues efficiently. 

• Ability to communicate technical concepts clearly to users with varying levels of technical expertise. 

• Strong organization and attention to detail, including the ability to maintain documentation, manage assets, and track support requests. 

• Ability to manage multiple priorities and adapt to changing business and technology needs. 

The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires the ability to sit or stand for extended periods of time while performing office tasks and have the capacity to maintain proper posture and ergonomics to prevent discomfort or injury.
• This position requires manual dexterity and proficiency in using computer keyboards, mice, and other office equipment.
• This position must have the ability to handle and manipulate paperwork, files, and office supplies.
• This role may occasionally visit construction sites to where they will be exposed to the outdoors and possible inclement weather conditions.

When you become part of Enclave, you join a team of trailblazers in the real estate, construction, and property management industry. Our collaborative and fun-loving culture encourages you to thrive both professionally and personally. Our Core Values define what we say and do. 

• Care For Each Other: We value people for who they are and take pride in our relationships with team members, clients, and partners
• Do The Honorable Thing: We are committed to upholding the highest standards in our words and actions.
• Be Empowered: We encourage true autonomy, which results in team members who are remarkably inspired and high-performing.
• Promote Innovation: We constantly reach further and don't accept the status quo to bring the best service and product to the marketplace.

Our salary ranges are established based on a combination of market data, internal equity, and the unique characteristics of our organization such as our size, revenue, and industry. Within the range, individual pay is determined by multiple factors including job-related skills, experience, and relevant education or training. 

At Enclave, we’re proud to offer a comprehensive benefits package that supports your personal well-being, professional growth, and financial future.

Financial Wellbeing

• Competitive base salary with ongoing performance review
• Role specific bonus potential 
• 401(k) with company match
• Various supplemental insurance options
• Employee referral program

Health & Wellness

• Medical, dental & vision plans
• Company-paid life & disability insurance
• Health Savings Accounts (HSA) with employer contribution
• Dependent Care Flexible Spending Accounts (FSA)
• Mental health resources & employee assistance programs
• Paid bereavement & parental leave program
• Paid Time Off (PTO) plans, paid holiday and volunteer programs

Career & Culture

• Tuition reimbursement and leadership development opportunities
• Team-building and community engagement opportunities
• Employee recognition programs
• Supportive, values-driven work environment
• Regular team member feedback surveys to drive workplace improvements

At Enclave, we build more than spaces—we build rewarding careers. Join a team where your growth is supported, your contributions are valued, and your future is invested in.

Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

Enclave provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Enclave does not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Talent Acquisition Team.