Defined Contribution Client Manager - Virtual

About the Role This role oversees daily operational performance for assigned clients and operations teams. They collaborate with support areas like customer care and technology, serving as the main client contact. Additionally, this role supports the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills. Responsibilities Utilizing knowledge of Defined Contribution to interpret complex client requirements. Addressing questions related to unique situations, participant inquiries, client escalations and requirements. Manages the operations of a client team through developing talent and delegating work. Communicate regularly with clients on all aspects of daily operations. Driving stable and consistent delivery from internal and external partners. Using data to influence standardization and process innovation. Communicating, validating and managing eCAT with client. Managing defined contribution plans and understanding their effect on clients and participants. Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency. Also focus on improving delivery quality. Requirements 3+ years in Defined Contribution. Be knowledgeable of Defined Contribution recordkeeping systems. Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors. Have proven analytical abilities and attention to detail when working with complex data. Be solutions oriented and have ability to report data to stakeholders. Have management and organizational skills with ability to adapt to change. Experience coaching and leveraging work through others. Salary Pay Range Minimum: 80,000.00 USD Maximum: 104,000.00 USD Pay Transparency Statement Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Alight wellbeing and benefits selector page. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Authorization to Work in the Employing Country Applicants for employment in the country in which they are applying must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. #J-18808-Ljbffr Alight Solutions