Partner Implementation Specialist

Role Description

We are looking for a highly organized and tech-savvy Implementation Specialist to lead the onboarding of clinics onto the Adoreal platform. This role involves:

• Project management
• Coordination across internal and clinic teams
• Hands-on support with software setup, workflow digitization, data migration, and training

You will serve as the primary point of contact for clinics, ensuring a seamless and structured implementation process.

Responsibilities

• Project Management & Coordination
  • Serve as the main liaison between Adoreal and the clinic during onboarding.
  • Facilitate data migration from the clinic’s existing systems in collaboration with technical teams.
  • Organize and structure clinic data to align with Adoreal’s analytics framework and standards.
• Software Setup and Data Migration
  • Support the implementation and configuration of Adoreal’s EMR and CRM systems.
  • Manage project timelines and track key milestones, deliverables, and dependencies.
  • Coordinate efforts across internal teams (technical, CRM, training) and clinic stakeholders.
  • Identify potential risks, communicate status updates, and resolve issues efficiently.
• Training & Support
  • Provide training and onboarding support to clinic staff, ensuring smooth adoption of systems.
  • Develop and deliver onboarding documentation, training guides, and resource materials.
  • Monitor post-go-live adoption and address ongoing support needs.

Qualifications

• Minimum 7 years of experience in healthcare onboarding, software implementation, or project coordination, ideally with a small or growing EMR/EHR company.
• Hands-on experience implementing and supporting EMR systems and CRM platforms in an ambulatory or outpatient clinical setting.
• Demonstrated success independently managing multiple onboarding or implementation projects.
• Deep familiarity with ambulatory healthcare workflows, including patient intake, documentation, payment processing/billing, scheduling, and HIPAA compliance.
• Experience training clinical and administrative staff in outpatient/ambulatory environments.
• Ensures implementations align with legal and regulatory requirements, especially around data handling and access control.

Requirements

• Minimum 3 years of experience in healthcare onboarding, software implementation, or project coordination.
• Hands-on experience with EMR systems and CRM platforms in a healthcare or clinical setting.
• Demonstrated success in managing multiple onboarding or implementation projects.
• Strong project coordination and organizational skills.
• Technical fluency with EMR/CRM systems, data migration, and digital workflow tools.
• Ability to clearly communicate and guide clinic stakeholders through new system adoption.
• Collaborative, adaptable, and solutions-focused approach.

Benefits

• Healthcare coverage for you and your family
• Paid time off (PTO) and paid holidays
• Performance-based bonuses and company equity opportunities
• Fully remote work environment with flexible schedules
• Collaborative and thriving team culture guided by Adoreal’s core values