Manager, BDR (Business Development Representative) Enablement & Excellence, Global, Mastercard [...]

Job Summary: We're looking for a hands‑on BDR Enablement Manager to build and own the enablement function for our Services B2B Business Development team — from the ground up. This is a high‑impact, highly visible role for someone who has lived the BDR experience firsthand and is ready to channel that expertise into programs that drive real pipeline results. You’ll be the first dedicated enablement hire on this team, reporting directly to the Global team lead, and you’ll design the systems, training, and infrastructure that help our BDRs ramp faster, prospect smarter, and convert more consistently. The role requires a self‑driven problem‑solver and dot‑connector who operates in a complex business environment. Key Responsibilities Build and Maintain Training & Best Practice Documentation Build and maintain core documentation on team processes and tools, consistently updating with latest information and socializing with the team. Develop and deliver ongoing enablement sessions covering outreach strategy, messaging frameworks, prospecting best practices, and core tooling, staying up‑to‑date on the latest tool features and prospecting tactics. Collaborate closely with other Marketing functions (Product Marketing, Field Marketing, Integrated Campaign Sales Leadership, etc.) to establish playbooks and ensure the team is utilizing marketing content and campaigns in outreach. Onboarding & Ramp Acceleration Design a structured, repeatable onboarding journey for new BDRs covering tools, workflows, messaging, and expectations. Create milestone‑based learning paths with knowledge checks, guided exercises, video walkthroughs, and onboarding checklists. Partner with BDR leadership to track ramp progress and ensure a consistent new‑hire experience. Tooling Optimization Audit current tool adoption and usage across the team to identify gaps, friction points, and training opportunities. Drive adoption and best‑practice usage of ZoomInfo, Lusha, LinkedIn Sales Navigator, Outreach.io, and Salesforce. Roll out new platform features and capabilities through targeted training and team communications and collaboration with internal tool owners. Data‑Driven Insights & Performance Analytics Analyze performance across sequences, templates, channels, personas, and individual BDRs to surface what’s working and what isn’t. Establish a regular insights cadence (weekly/monthly) highlighting winning tactics, underperforming areas, and recommended experiments. Build dashboards and reporting mechanisms that give BDRs and managers clear visibility into outreach effectiveness and pipeline contribution. Learnings Library & Knowledge Sharing Create and maintain a BDR Learnings Library featuring top‑performing sequences, email templates, call frameworks, personalization examples, and competitive messaging to scale winning tactics globally. Capture learnings from A/B tests, team experiments, and market feedback to continuously refine best practices. Foster a culture of shared excellence through team spotlights, collaborative forums, and recurring knowledge‑sharing communications. Qualifications 4+ years of experience in a BDR/SDR or outbound sales role. Prior experience in enablement, sales training, BDR management, or a similar coaching/operational role is a strong plus. Hands‑on experience with Core Stack: Outreach.io, LinkedIn Sales Navigator, ZoomInfo and/or Lusha, and Salesforce. Strong analytical mindset, comfortable pulling, interpreting, and acting on outreach performance data. Excellent written and verbal communication skills, with an ability to translate complex processes into clear, actionable resources. Self‑starter who thrives in ambiguous, build‑from‑scratch environments. Collaborative by nature, with the ability to influence cross‑functionally across BDR, Sales, Marketing, and Sales/Marketing Operations. Ability to navigate Mastercard’s complex organizational structure. Strategic thinker with the ability to develop and execute plans that align with business objectives. Adaptable to changing business needs and priorities. Strong collaboration skills to work effectively with cross‑functional teams. Mastercard is a merit‑based, inclusive, equal‑opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary based on multiple factors, including location, job‑related knowledge, skills, and experience. Mastercard benefits for full‑time (and certain part‑time) employees generally include insurance (medical, prescription drug, dental, vision, disability, life), flexible spending account and health savings account, paid leaves (new parent leave, bereavement leave, paid sick time), vacation time, personal days, 401(k) with company match, deferred compensation for eligible roles, fitness reimbursement or on‑site facilities, tuition reimbursement, and more. Pay Ranges Seattle, Washington: $135,000 - $222,000 USD #J-18808-Ljbffr Mastercard