Implementation Specialist

Job Description

Job Description

Job Title: Implementation Specialist

Grade: 23

Salary: $86,502 - $88,502

The Research Foundation for Mental Hygiene, Inc. (RFMH) is currently seeking a full-time Critical Time Intervention (CTI) Trainer and Implementation Specialist to provide training, coaching, consulting, and technical assistance to CTI and Safe Options Support (SOS) Teams across the state of New York. This position is within I CONECT at the Center for Practice Innovations (CPI) and receives guidance from the I CONECT Director and CTI Supervisor, with oversight from the NYS OMH Bureau of Rehabilitation Services, Treatment, and Care Coordination.CTI Teams are modeled on Critical Time Intervention, an evidence-based model that is a time-limited, phase-based care management approach focused on enhancing continuity of care during transitional times, for example from a hospital to community. CTI promotes community integration, self-advocacy, and access to ongoing support by helping individuals develop and utilize strong ties to their professional and non-professional support systems during and after transition periods. CTI includes assertive outreach and engagement with individuals in higher-level of care settings, as well as in the community, with a focus on addressing key social care needs at the individual level. A critical aspect of this program is the partnership between CTI Teams and hospitals (inpatient psychiatry units, emergency departments, and CPEPs), as well as the knowledge of, and expertise in, connections to outpatient services and supports.

The SOS Teams are trained to engage with service recipients to provide safe housing and help them develop self-management skills on their journey to recovery. They also utilize the aforementioned CTI approach which helps people with mental illness as they transition from street homelessness to stable housing.

I CONECT is located at the Center for Practice Innovations (CPI), in the New York State Psychiatric Institute. The mission of the institute is to establish ongoing engagement, ensure integrated care, identify best practices, share core competencies, provide information, and create training opportunities that include cultural humility, person-centeredness, recovery, and trauma informed approaches for care managers throughout New York State.

The candidate applying for this position must be a strong, self-directed team player committed to person-centered, trauma informed and culturally humble practices and value a data-driven approach to behavioral health services. This includes openness to learning about cultural humility-based approaches to providing behavioral health services and a strong understanding of person-centered practice. The incumbent will work with the director and CTI supervisor in overseeing the statewide implementation of the NYS CTI process. This will include training, coaching, consulting, educating, technical assistance, facilitating learning communities - and developing tools / resources designed to ensure that identified CTI Teams and Supervisors are well equipped to implement CTI as an intensive, evidence-based model of care coordination. Additionally, the successful candidate will collaborate with staff in different units of CPI (e.g., data analysis, online assistance unit, content development unit, continuing education unit) to support the work. Candidates must also possess leadership skills and ability to work well with colleagues, welcome feedback, and accountability from the management team.

Work Location: 1051 Riverside Drive, New York, NY 10032 or Remote (candidate must be located in NYS or NYC metro area)

Duties and Responsibilities:

• Leading or co-leading specific training efforts to support core competencies and best practices in the field of care management.
• Leading or co-leading specific technical assistance efforts (e.g., learning communities, quality improvement projects, etc.) to support implementation of core competencies and best practices in the field of care management.
• Developing culturally humble training materials including online modules, webinars, and in-person training.
• Developing culturally humble implementation tools for care management agencies, program leaders, supervisors, practitioners, and program participants, including implementation guides and practice-specific workbooks.
• Supporting the director and CTI supervisor in conducting ongoing needs assessments.
• Staying abreast of Federal, State, and Local policies and programs for people diagnosed with mental health and substance use, and other complex needs.
• Staying abreast of the evidence-base around evidence-based practices, best practices, and emerging issues (e.g., new illicit drugs).
• Traveling throughout New York State to provide in-person training and support.
• Working with CPI's module development unit, subject matter experts, OMH, vendors, and others to ensure that new online training modules are developed and made available to learners.
• Supporting the development of pre-and-post evaluations, surveys, and questionnaires for ongoing data collection.
• Participating in the design and creation of marketing materials for Institute learning community meetings, webinars, training sessions, consultations, and support calls.
• Writing/editing newsletters, news briefs, and project summaries.

Minimum Qualifications:

• A Bachelor's degree and (6) years of experience in care management or a related field; a Master's degree and (4) years of experience; or a Doctorate and (2) years of experience.
• Personal lived & living experience of mental health and/or substance recovery can substitute for education.
• At least (2) years of experience facilitating training/workshops and providing technical assistance or consultation services to whole health supporters.
• At least (2) years of experience providing and implementing evidence based integrated treatment practices
• Must reside in the NY Metro area (which includes NY, Connecticut, NJ, and eastern Pennsylvania) and be able to travel to in-state and on-site meetings as needed.
• A valid driver's license is required. Comfortability with driving in NYS. Must be able to participate in overnight, statewide travel as needed.

Preferred Qualifications:

• At least (1) year of experience supporting dissemination and implementation in diverse communities.
• Mental health and/or substance use recovery lived or living experience

Work Location: 1051 Riverside Drive, New York, NY 10032

To Apply: Submit an application through our website at Please note only applications submitted through our website will be considered.

The Mission of the Research Foundation for Mental Hygiene, Inc. (RFMH) is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. RFMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, RFMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring that RFMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. RFMH is an equal opportunity/affirmative action employer.

The Research Foundation is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York. Employees of the Research Foundation are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. Excellent Benefits Package. Affirmative Action/Equal Opportunity Employer - Disabled/Veteran, 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a) compliant.