Business Development Center Representative

POSITION SUMMARY: As a Business Development Representative (BDR) at Covert Buick GMC, you\'ll serve as the essential link between our dealership and prospective customers. Your role is to build trust, answer product and purchasing questions, and schedule appointments that lead to exciting vehicle-buying experiences. You\'ll be the first impression of our brand-welcoming, knowledgeable, and responsive. WHAT WE OFFER: Competitive Pay Plan (Hourly + Performance Bonuses) Health, Dental & Vision Insurance Paid Time Off (PTO) & Sick Leave 401(K) Retirement Plan Career Growth Opportunities Supportive, team-oriented work culture KEY RESPONSIBILITIES: Respond to inbound leads and inquiries via phone, email, and text Make proactive outbound calls to follow up on leads and schedule appointments Qualify prospective customers and connect them with the appropriate sales team member Provide accurate, engaging information about vehicle availability, features, and promotions Ensure all customer interactions are logged and updated in the CRM Maintain professionalism and strong communication in all customer touch points Stay informed about current inventory and dealership processes Collaborate with the sales team to ensure seamless customer experience Consistently meet or exceed monthly appointment-setting goals QUALIFICATIONS: Excellent verbal and written communication skills Friendly, polished, and professional phone presence Basic computer proficiency; experience with Microsoft Office and CRM platforms preferred Strong time management and multitasking abilities High level of organization and attention to detail Valid driver\'s license and clean driving record Previous customer service, sales, or automotive experience is a plus! ABOUT COVERT AUTO GROUP: For over 100 years, Covert Auto Group has proudly served the Austin and Central Texas communities. We\'re known for our dedication to customer satisfaction, our legacy of excellence, and our commitment to innovation in the automotive space. Our people are our greatest asset-and we\'re excited to welcome the next valuable member of our team. Covert Auto Group is an equal opportunity employer committed to creating a diverse and inclusive workplace. We do not tolerate discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.