Operations Manager

Job Summary This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers, while also supporting oversight of on-site transfer station operations. The role establishes and maintains positive relationships with all front-line employees across both hauling and facility operations. The majority of the day is spent in the field with frontline employees, ensuring safe, efficient, and compliant daily operations. Essential Duties and Responsibilities Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties Meet with new frontline employees daily to ensure consistent communication and support of onboarding Provide timely and consistent touchpoints with frontline employees across both hauling and transfer station operations Regular review of best practices to enhance daily performance Focus on understanding and progress of frontline employee career goals Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success Actively practice and seek feedback on coaching conversations. Lead by example to ensure safety practices are paramount with each employee across field and facility environments Teaching and developing an understanding of the WM Way Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. Documents and maintains records required by regulatory agencies such as the Department of Transportation. Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate. Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate. Assist in overseeing daily operations of on-site transfer station to ensure safe and efficient material processing Provide leadership to transfer station employees, including Heavy Equipment Operators (HEOs), through onboarding, coaching, development, and performance management Support startup and operational readiness activities for the transfer station, including equipment implementation and process execution Balance responsibilities across both hauling and transfer station operations in a fast-paced, multi-functional environment Qualifications Required Qualifications Associate's Degree (accredited) or in lieu of a degree High School Diploma (accredited) and two (2) years of relevant work experience Must be at least 18 years of age Legally eligible to work in the country where the position is located Valid Driver's License Preferred Qualifications Successful completion of the WM Operations Manager Trainee program Demonstrated leadership experience with a focus on coaching, development, and team engagement Proven ability to manage competing priorities in a fast-paced environment Experience working across multiple operational areas or teams Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Pay The expected salary range for this onsite position is $74,580 - $85,000 per year. Salary may be influenced by a variety of factors including experience, education, training, certifications, qualifications, and work location. This position is eligible for incentive pay. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. We also offer a stock purchase plan, company matching on a 401(k), and more. Employees receive paid vacation, holidays, and personal days. Benefits may vary by site. #J-18808-Ljbffr