Parts Administrative Assistant

Parts Administrative Assistant MSHS Pacific Power Group is a leading provider of marine and power generation solutions throughout North America. We're looking for a highly organized, customer-focused Parts Administrative Assistant to support our busy Inside Sales Parts Department.If you enjoy helping customers, staying organized, and working in a fast-paced environment where every day is different, we'd love to hear from you!As a Parts Administrative Assistant, you'll provide administrative and customer support that helps keep our parts department operating efficiently while ensuring exceptional service to both internal and external customers.Your responsibilities will include:Support Inside Sales Specialists by preparing quotes, processing orders, updating customer information, and providing administrative assistance.Perform estimate follow-up with customers to answer questions and encourage order completion.Process customer credit card payments accurately and securely. Enter shipment tracking information into customer orders and provide delivery updates as needed.Answer incoming phone calls and assist customers with parts inquiries. Coordinate with vendors, warehouse personnel, and shipping department regarding orders and deliveries.Prepare and organize department paperwork, reports, and filing.Assist with warranty claims, returns, and order discrepancies.Communicate professionally with customers to ensure a high level of service and timely follow-up.Perform other administrative duties as assigned to support the Parts Department.What we're looking for:Required qualifications:High school diploma or GED.At least 1 year of experience in an administrative support role, preferably in a parts, warehouse, distribution, or service environment.Strong customer service and communication skills.Experience using Microsoft Office, including Outlook, Word, and Excel.Excellent organizational and time management skills.Ability to manage multiple priorities in a fast-paced environment.Strong attention to detail and commitment to accuracy.Ability to work both independently and collaboratively within a team.Preferred qualifications:Experience in a Parts Department, industrial equipment, marine, automotive, heavy equipment, or related industry.Experience with inventory management or ERP systems.Familiarity with purchasing, order processing, or warehouse operations.Compensation & Benefits Pay Range: $22.00$28.00 per hour, depending on experience.We offer a comprehensive benefits package, including:Medical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off & Paid HolidaysCompany-Paid Life InsuranceShort-Term & Long-Term Disability InsuranceEmployee Assistance Program (EAP)Career growth and advancement opportunitiesOngoing training and professional developmentWhy MSHS Pacific Power Group? At MSHS Pacific Power Group, we know that outstanding customer service starts with great people. We invest in our employees, foster teamwork, and provide opportunities to grow your career while supporting industries that keep the world moving.If you're organized, dependable, and ready to make an impact, apply today and join our team!Equal Opportunity Employer MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.Drug-Free Workplace MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.