Onsite HOA Administrative Assistant (The Elser)

Onsite HOA Administrative Assistant (The Elser)

Miami, FL

Overview

Salary Range $22.00 - $24.00 Hourly Position Type Full Time Category ELVONS

Description

Role: Onsite Administrative Assistant / Bilingual

Location: Miami, FL

Community: Elser Residences

Pay Range: $22.00 $24.00 per hour (depending on education and experience)

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work , a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

The Elser Hotel and Residences shares the same bustling locale and glimmering views of Biscayne Bay previously enjoyed in the early 1900's at Elser Pier.

Elser Pier's idyllic positioning in the booming downtown corridor facilitated its position as Miami's premier venue for entertainment and conventions. The pier's multitude of venues and waterfront vistas served as an attraction for tourists and nearby residents.

Elser Pier's legacy and astounding success reshaped the vision for the corridor's future and set the stage for the thriving bay front metropolis we know today.

Role Summary

The Onsite Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company's guiding principles.

Responsibilities

• Assist the General Manager as acting receptionist for all walk-ins and incoming phone calls
• Responding to emails and voicemails as appropriate and assigning to the GM as needed
• Answer all questions from walk-ins/phone/email within 48 hours, or escalate to management those who may need further assistance
• Monitor/review/manage all ACC requests between the ACC and individual owners, as well as email ACC approvals/denials, as directed. Escalate to onsite General Manager as needed
• Assist General Manager and Inspector(s) by calling, emailing, or meeting with owners whose violations may need assistance, and escalate to management as needed
• Assist General Manager in distributing access cards and processing payments as needed
• Alert General Manager concerning supplies needed prior to running out, order as needed
• Process checks received onsite

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

• High school diploma or GED required. Associate degree preferred
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office Word, Excel, and PowerPoint)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices
• HOA or Condo experience is preferred
• Bilingual - fluent in English & Spanish needed

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 1015 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits

$22.00 - $24.00 per hour (based on education and experience)

Benefits include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values?based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.