Billing Specialist

Billing Specialist

LHH is seeking a detail-oriented Commercial Invoicing Representative / Customs Billing Specialist to support customs brokerage billing operations for a growing logistics organization. This role is responsible for processing invoices, resolving billing exceptions, managing compliance documentation, and ensuring accurate and timely customer billing. The ideal candidate thrives in a fast-paced environment and possesses strong organizational, problem-solving, and customer service skills.

Location: Rolling Meadows, IL (Onsite) Pay: $21.00/hour Schedule: Monday-Friday, 8:00 AM - 4:30 PM (30-minute lunch) or 8:00 AM - 5:00 PM (1-hour lunch) Job Type: Contract

Key Responsibilities

Customs Billing & Invoice Processing

• Process daily customs brokerage billing transactions accurately and on time.
• Review invoices for accuracy, including charge codes, rates, customer requirements, and billing instructions.
• Create, update, exempt, and release invoices within internal billing systems.
• Validate customs entry information and supporting documentation prior to invoice release.
• Ensure all billing activities meet established service level expectations.

Documentation & Compliance

• Assemble and distribute customer invoice packets and supporting documentation.
• Ensure all required compliance documents are included before invoice delivery.
• Maintain adherence to customer-specific billing and documentation requirements.
• Research and resolve missing documentation issues impacting invoice processing.

Billing Exception Resolution

• Investigate and resolve billing exceptions, workflow holds, invoice failures, and system-generated errors.
• Research discrepancies involving purchase orders, shipment information, rates, and customer references.
• Coordinate with operations teams and internal stakeholders to obtain missing information and resolve issues.
• Maintain detailed records of investigations and resolutions.

Workflow & Customer Support

• Manage assigned exception queues and prioritize work based on business impact.
• Respond professionally to customer and internal billing inquiries.
• Provide timely updates regarding outstanding billing issues and requests.
• Collaborate with cross-functional teams to improve billing accuracy and efficiency.

Reporting & Data Management

• Maintain billing reports, logs, and workflow metrics.
• Utilize Excel and other reporting tools to monitor performance and identify trends.
• Assist with month-end and quarter-end billing activities.
• Perform data validation and reconciliation activities to ensure invoice accuracy.

Qualifications

Required

• High school diploma or GED
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a deadline-driven environment
• Strong written and verbal communication skills

Preferred

• Proficiency in Microsoft Office, including Excel and Outlook
• Strong typing and data entry skills, including 10-key experience
• Customer service experience
• Ability to work independently and exercise sound judgment
• Strong problem-solving and analytical skills
• Experience in billing, invoicing, logistics, customs brokerage, transportation, accounting support, or related administrative functions

Why Join?

• Gain valuable experience within the logistics and customs brokerage industry
• Collaborative and team-oriented work environment
• Opportunity to develop billing, compliance, and operations experience
• Consistent Monday-Friday schedule with no weekends

Benefit Offerings

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.