Office Manager - Vancouver, WA

Job Type & Salary Full-time, Monday-Friday 8:30am-5:00pm Annual salary: $65,000 with opportunity for advancement with tenure and performance. Location Fully onsite in Vancouver, Washington. About Mindful Support Services We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers since we opened in 2011. We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare. About the Role We are seeking an experienced team manager who shares our company values of authenticity, respect, perseverance, and collaboration. We cultivate a transparent and energetic culture and provide the necessary tools and support for you to succeed, both personally and professionally. If you’re passionate about leadership and cultivating employees and want to become part of a supportive management team, this role is what you’re looking for! The Office Manager is a critical role of the management team and will support in driving the growth of our service locations by supervising the performance of their assigned location(s), provider/client relations, staff, and facilities management. In addition to supervising the front desk team, you will also work with a cohort of mental health providers acting as an Account Manager and tracking the success of their private practices. This will include metrics meetings, offering productive feedback, and business coaching with each provider. Team Management Responsibilities Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks. Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner. Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up. Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths. Provider Cohort Responsibilities Develop a relationship with individual providers while working to understand their motivation and goals. Make meaningful touchpoints with providers on a monthly basis based on their communication preferences. Track touchpoints including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM. Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance. Qualifications / Experience Bachelor’s degree or equivalent experience At least 2 years of fast‑paced management experience (restaurants, retail, healthcare, etc.) Ability to communicate professionally, clearly, and effectively with management, staff, and clients Experience supervising, training and mentoring staff Willingness to step into difficult conversations with clients, providers, and staff Flexibility and learner mindset Background check required Benefits 75% coverage of Health, Dental & Vision benefits plan 401(k) savings plan with employer matching upon eligibility 8 paid holidays a year 15 PTO days accrued in first year Professional and career development opportunities Compensation evaluated consistently and opportunities for growth Equal Opportunity Statement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long‑term professional potential of our team. Background check required. #J-18808-Ljbffr