Director of Sales Support

Director of Sales SupportNashville, TennesseeNovatech, The Managed Office Provider, delivers a comprehensive portfolio of IT, Print, Cloud, and Security solutions nationwide. We are seeking a Director of Sales Support to lead a highly visible business function that sits at the center of revenue execution, customer experience and operational performance.Reporting to the President of Office Technology, this leader will oversee sales support, contracts, leasing, billing and procurement while helping transform how the business operates. The opportunity is not simply to manage a team. It is to strengthen execution, improve processes, remove friction and build the operational foundation needed to support growth.We are looking for a leader who enjoys solving problems, developing strong teams, driving accountability and creating better ways of working.Why This Role MattersEvery sales organization talks about growth. Few invest in the operational infrastructure required to support it.The Director of Sales Support will partner directly with executive leadership to improve the systems, processes and teams that impact revenue, margin, customer experience and employee productivity. Success in this role will be measured by your ability to simplify complexity, improve execution and make the business more consistent, efficient and scalable.This is a highly visible leadership position with direct influence on revenue execution, customer experience and operational performance across the organization.What You'll OwnSales support and deal executionContracts, leasing, and billing operationsProcurement and vendor managementProcess improvement and automation initiativesCross-functional operational projectsManager-level team leadership and developmentKey performance indicators, accountability and operating disciplineSales process efficiency and revenue realizationOperational workflows that support growth and customer experienceWhat We're Looking ForRequired Qualifications7+ years of progressive leadership experience in sales operations, sales support, customer operations, revenue operations or a related business-to-business environmentDemonstrated success leading process improvement, automation and organizational change initiativesStrong financial and operational acumen with an understanding of margins, cost control, working capital and business performanceProven experience building, developing and leading manager-level leadersA track record of improving business results through stronger processes, systems and executionStrong communication skills and the ability to influence across multiple functionsPreferred QualificationsOffice technology, managed print, equipment leasing or related industry experienceExperience with recurring billing, contracts, leasing, procurement and vendor managementExperience with CRM, ERP, billing and lease management platformsLean, Six Sigma, Operational Excellence, Continuous Improvement or similar methodologiesWhy NovatechDirect partnership with executive leadershipHigh-impact role with visibility across the organizationOpportunity to lead meaningful operational transformationAbility to influence revenue growth, customer experience and profitabilityCollaborative culture focused on accountability, ownership and continuous improvementBase salary and bonus opportunity aligned with experience, qualifications and scope of responsibilityComprehensive benefits package401(k) with company matchPaid Time Off (PTO), Volunteer Time Off (VTO), Floating Holidays, Company Holidays and Parental LeaveProfessional development and leadership growth opportunitiesThis role offers the opportunity to leave a lasting mark on a growing organization by building stronger teams, improving execution, enhancing the customer experience and creating the operational foundation that enables future growth.Equal Employment OpportunityNovatech provides equal employment opportunities to all employees and applicants for employment. We consider qualified applicants without regard to race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, citizenship or immigration status, marital status, genetic information, veteran status, or any other characteristic protected by applicable law.Job SummaryRequisition Number: VICEP001616Job Category: AdminSchedule: Full-Time