Front Desk Secretary - Medical Office

Front Desk Medical Secretary

We are seeking a motivated and efficient Front Desk Secretary to join our medical practice. As a Front Desk Medical Secretary, you will be responsible for managing a fast-paced front desk and providing exceptional customer service to our patients. Assisting with medical paperwork and answering questions via patient calls/emails/messages.

Schedule will be Monday to Saturday Clinic Days. Must be able to travel to the following office locations:

• 2029 First Ave. Suite 1A. Manhattan, NY 10029 (every week).
• 26 Sherman Ave, Suite 1B. New York, NY 10040 (once a month).
• 145 East 32nd Street, Suite 1A. Manhattan, NY 10016 (twice a month).
• 150 East 58th Street, 32nd Floor Main Building. Manhattan, NY 10155 (twice a month).
• 175-43 Hillside Avenue, Suite 1A. Jamaica Estates, NY 11432 (twice a month).
• 50 Court Street, Suite 508A. Brooklyn, NY 11201 (twice a month).
• 731 Flushing Ave, Suite 1A. Brooklyn NY 11206 (once a month).
• 11 Ralph Place, Suite 217. Staten Island, NY 10304 (once a month).
• 1383 Veterans Hwy, Suite 40A. Hauppauge, NY 11788 (once a month).
• 393 Old Country Rd. Suite 303. Carle Place, NY 11514 (twice a month).

Language:

• Spanish (Preferred).
• English Required.

The team member must:

• Have the ability to multitask and work efficiently in a fast-paced environment.
• Have proficiency in email and electronic medical record systems.
• Be flexible in scheduling patients.
• Have excellent communication and interpersonal skills.
• Be professional.
• Office dress code is formal and professional.
• Must help with daily office cleanup.
• Must be able to commute consistently.

Responsibilities/Requirements:

• Arriving 30 minutes before the clinic opens (8:30 AM).
• Scanning and sorting mail daily.
• Greeting patients and visitors, checking them in and out, and ensuring they are directed to the correct healthcare provider.
• Managing patient records using our electronic medical record system.
• Managing patient referrals and coordinating care with other healthcare providers.
• Scheduling future/follow-up appointments based on patient needs.
• Checking/correcting insurance information.
• Working with the back office team for insurance and billing questions.
• Calling patients who have missed appointments to reschedule.
• Completing required paperwork for patients using physician reports.
• Ensuring medical records/demographics are complete for patients prior to their visits.
• Obtaining insurance information when missing and helping back off team with patient communication.
• Maintaining a clean and positive work environment.