Assistant Director of Front Office

Job Description Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Director, Front Office, where you will lead, train and recognize your team in support of exceptional guest service! Compensation: $100,000 - $105,000 annual salary Reporting to: Director, Front Office Summary of Responsibilities Assist the Front Office in all aspects of the department and ensure service standards are followed Act as Director of Front Office in the absence of DFO Manage the performance, productivity and development of all Front Office Leaders Provide leadership support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas Utilize interpersonal and communication skills to lead, influence, and encourage others Work with Leaders and employees to carry out procedures ensuring an efficient check‑in and check‑out process Consistently offer professional, friendly and engaging service Ensure proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines Ensure guest and employee satisfaction and maximize the financial performance of the department Handle complaints, settle disputes, and resolve conflicts Communicate through pre‑shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation Train supervisors and fulfill training role in the absence of the trainer Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Qualifications Passion for guest service Excellent written and verbal communication, interpersonal and leadership skills Highly organized, results‑oriented with the ability to be flexible and work well under pressure Degree or Diploma in Hospitality Management is an asset Fluency in English Must have the ability to handle a multitude of tasks and guest requests Knowledge of Opera, Dayforce an asset Strong guest service orientation and training skills background required Ability to work independently and prioritize responsibilitiesExperience with a hotel loyalty program an asset Computer proficiency in a Windows environment (Word, Excel, PowerPoint) Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr