Strategic Accounts Customer Support Specialist

R10092113 Strategic Accounts Customer Support Specialist (Open) Location: Germantown, WI (LLC Support) - Management Essential Duties and Responsibilities Interact with customers in a professional, friendly, and courteous manner through all forms of communication. Complete daily responsibilities (orders, quotes, credit documents, account data, etc.) in an accurate and timely manner. Manage all open items to completion. Provide product recommendations, pricing, and delivery status to customers. Demonstrate the ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction. Research product information and application requests; provide necessary documentation as needed. Identify discontinued items and proactively offer alternatives. Meet call coaching expectations as outlined in the "Call Coaching Guidelines". Make a strong effort to develop appropriate solutions prior to engaging leadership on complex issues. Collaborate with assigned sales representatives to resolve customer needs and concerns. Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/cross selling). Share account knowledge with fellow team members to ensure customer needs are met. Maintain a positive, enthusiastic approach at all times. Provide backup coverage to other support teams as needed. Follow Airgas and department policies and procedures. Perform all other duties as assigned or requested. Qualifications High School Diploma required. Associate's or Bachelor's Degree preferred. 2 years customer service/sales experience. Excellent communication and organizational skills. Ability to multitask and manage multiple priorities under time constraints. Motivated, proactive individual who can work both independently and within a team. Knowledge of safety, gas, and welding products. SAP knowledge. Benefits Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: 14-week paid childbirth benefit. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Benefits start after just 30 days of employment. Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io. #J-18808-Ljbffr AIRGAS INC AND SUBSIDIARIES