Operations Manager

About the Organization About the Organization Avalon Transportation is one of the leading and fastest-growing transportation companies that delivers premium chauffeured services worldwide to our discerning clientele by our dedicated team of trained professionals. From service by the hour to specialty city-to-city road shows and every destination in between, Avalon Transportation believes your valuable travel time deserves nothing less than the best. Twenty-four hours a day/ 365 days a year, our customer service representatives are available on-site to anticipate our clients' needs and guarantee every request is met with personal attention. Our fully computerized infrastructure quietly ensures accuracy and to-the-minute updates regarding all dispatch, reservations, and billing information. The Avalon Transportation chauffeur is a consummate professional-highly trained and required to complete a rigorous and detailed program before they take the wheel. Category Operations Division Avalon Transportation LLC Location NJ BRANCH Position Operations Manager Full-Time/Part-Time Full-Time Description Job Title: Operations Manager Pay: Starting at $70K-$75K DOE- Exempt Shift: Monday-Friday, and on weekends as needed, 8am-5pm (Onsite) Role Description: This is a full-time on-site role located at the NJ Branch. We are seeking an Operations Manager at Avalon Transportation LLC. The Operations Manager will be responsible for overseeing the planning, coordination, and execution of all aspects of transportation operations to ensure the highest level of customer service and safety. Responsibilities and Duties Manage the NJ/NYC operations to meet the goals and objectives of Avalon Transportation through the following: Oversee that the office is properly staffed and scheduled. Ensure we are adequately staffed to cover all current and future reservations and events. Handle any staffing questions, problems, issues and concerns. Write evaluations and disciplinary notices of staff. Assure that office is kept clean and always organized. Handle customer complaints immediately and efficiently. Prepare and coordinate all necessary departments for all unusually busy days to prepare for efficiency, including vehicles and staffing. Review and correct, with employee notification, office staff timesheets and other staffing paperwork to ensure proper completion as per company policies and procedures. Responsible for providing support for HR and payroll processing for corporations. Interface with Payroll Coordinator. Submit approved time sheets on Tuesday noon, PST to payroll coordinator. Distribute paychecks @ 2p.m. on paydays. Review of complaints about payroll errors. Assist in any short projects required by HR. Completes the new hire process and works closely with HR. Provides after hours & weekend supportby resolving operations issues. Perform other tasks and duties as needed. Benefits 401(k) Dental insurance Health insurance Vision insurance Location: 89 Ridge Rd, North Arlington, NJ 07031 Requirements Qualifications At least 5 years of experience in Charter Bus and/orlogistics operations management Strong leadership skills with the ability to effectively manage a team of department heads, dispatchers, fleet, chauffeurs, and other personnel Excellent organizational, communication, and problem-solving skills Experience developing, implementing, and improving procedures and processes to increase efficiency and safety Ability to work collaboratively with cross-functional teams Experience managing ground transportation for events in the local service area Strong analytical skills with experience in data analysis and decision-making Focus and desire to deliver high end service with exceptional customer service skills to do so Familiarity with local Department of Transportationregulations and compliance requirements Experience with Microsoft programs including Windows, Office, & Google docs Experience in the transportation industry and Exempt/Non-Exempt Exempt Position Requirements Shift Days Created By Sonya Huckleby Hiring Manager(s) Adi Manor, Michael Cox, Sergio Segalini Open Date 7/29/2026 EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr