Operations Manager

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we are not about numbers...we are about people, and that remains our foundation. Our culture creates a memorable experience for all of our Team Members and guests alike. We are constantly looking for individuals who work well together for a unified purpose. For our leadership, we seek accomplished individuals with a passion to serve others, strong communication skills, and the ability to excel in a fast-paced environment. If this sounds like you, consider joining our team.

Ascent Hospitality is looking for a qualified hospitality leader to join our team as an Operations Manager .

The Operations Manager supports the General Manager in overseeing Front Office operations and other key departments such as Housekeeping/Laundry and Human Resources. This position works in a hands-on capacity to maximize efficiency, support team performance, and ensure the delivery of exceptional guest service. Working closely with department leaders, the Operations Manager assists in coordinating daily operations, maintaining standards, and supporting overall hotel performance.
BENEFITS:

• Competitive Salary!
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Uniforms Provided for most positions!
• Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:

• Monitor and support daily departmental scheduling and activities to ensure efficient hotel operations.
• Serve as a support resource for team members across all departments.
• Conduct routine walk-throughs and quality checks to ensure service, cleanliness, and guest satisfaction standards are met.
• Assist in planning and organizing daily operational activities based on business needs.
• Maintain clear and effective communication across all departments.
• Assist in issuing supplies and monitoring inventory levels.
• Support documentation of guest or employee incidents as needed.
• Ensure adherence to company policies, procedures, and brand standards.
• Fulfill Manager on Duty shifts as assigned.
• Provide operational support and coverage across departments as needed.
• Support training for front desk, guest services, and housekeeping team members.
• Ensure team members are in proper uniform and comply with company appearance standards.
• Respond to guest inquiries, concerns, and service requests in a timely and professional manner.
• Support a positive work environment that promotes teamwork and accountability.
• Assist with Human Resources functions including hiring, onboarding, training, and performance management.
• Assist in overseeing daily operations, including breakfast service if applicable.
• Perform other duties as assigned by the General Manager.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Minimum of 1-2 years of hotel operations or supervisory experience required.
• Previous experience with a major hotel brand (Hilton or Marriott preferred).
• Strong service orientation with a focus on guest satisfaction.
• Reliable, detail-oriented, and organized with strong follow-up skills.
• Ability to multi-task and manage priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Must be able to work flexible shifts.
• Ability to work with minimal supervision.
• May be required to support front desk operations as needed.

PHYSICAL DEMANDS:

• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Must be able to stand or sit for extended periods of time.
• Use arms, hands, and legs repetitively; handle objects, tools, or controls.
• Frequently required to walk, climb, balance, talk, and hear.
• May be required to regularly lift up to 25 pounds and occasionally up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations.

QUALIFICATION STANDARDS:

• High school education required; college degree preferred.
• Minimum one (1) year in a supervisory or leadership role in a hotel environment required.
• Must be able to effectively support and lead a team.
• Available to work when needed, including weekends, holidays, and nights.
• Strong leadership and team-building skills required.

EEO Employer