Wellness Spa Director

Benefits:

• Recovery Technology Usage
• Retirement Plan
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Profit sharing

Welcome to Your Next Chapter of Purpose.
At Heights Wellness Retreat, we believe every person is an Unstoppable force in their own life - and wellness is the catalyst that makes that transformation possible. We're not just a retreat; we’re a sanctuary where physical, emotional, mental, and spiritual well-being intersect. Our Cloud 9 Experience is more than a promise - it’s a way of life. And now, we're searching for a visionary Retreat Director to lead our team and elevate every guest's journey.

Why You’ll Love It Here:

• The opportunity to bring a one-of-a-kind, affordable luxury, new to Michigan franchise to market
• Serene and Tranquil Areas
• Best-in-the-industry heated, hydraulic, and vibroacoustic massage tables
• Luxurious linens and high-quality products provided
• Innovative Therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology, Red Light Therapy, Guided Meditation and more

Company Perks

• Personal and Career Development
• Comprehensive Leadership Training
• Beautiful Retreats
• Employee Discounts
• Digital Work Environment
• Competitive salary and bonus opportunities

Schedule / Expected Work Hours:

Must be able to work varied hours, including weekends, evenings, holidays, etc.

• Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint
• Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff, creating a supportive and rejuvenating internal culture.
• Deliver operational excellence by ensuring consistent adherence to Height’s standards.
• Proactively recruit exceptional team members who align with our mission and culture.
• Lead all training and development for all retreat members.
• Implement strategic retention practices, including regular check-ins, growth plans, and performance recognition.
• Manage scheduling, performance, and guest relations with a focus on exceptional service and measurable wellness results.
• Champion the Cloud 9 experience by continuously innovating guest journeys through elevated touchpoints and wellness enhancements.
• Maintain seamless communication across departments to ensure every guest’s journey is personalized, purposeful, and unforgettable.
• Monitor KPIs, guest feedback, and operational data to optimize performance and guest satisfaction.
• Model excellence by setting the tone with gracious hospitality, intentional communication, and excellence in every interaction with guests and team members.
• Plan, prepare, and execute events to promote Heights Wellness in your area.
• Conduct the necessary marketing activities to drive leads.

Qualifications

• Lead and mentor therapists, consultants, and support staff, fostering a positive work culture.
• Ensure operational excellence and adherence to Heights' standards in daily retreat operations.
• Recruit and train team members, aligning with the retreat's mission and culture.
• Familiarity with a branded or franchise environment is preferred.
• Implement retention strategies, including growth plans and performance recognition.
• Manage scheduling, performance, and guest relations, focusing on exceptional service.
• Innovate guest journeys and enhance wellness experiences.
• Proven success in recruiting and retaining service talent through strong leadership, organizational, and communication skills.
• Monitor KPIs and guest feedback to optimize performance and satisfaction.
• Conduct local marketing activities to drive leads and promote Heights Wellness.

Company Overview – At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.

Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success