Product Success Specialist

Product Success Specialist

Austin, TX or Atlanta, GA

Product Success Specialist

Austin, TX or Atlanta, GA (Hybrid: Four Days in Office)

Note: This is a full-time role and we do not offer C2C or C2H employment and are not able to sponsor visas for this position.

About Acrisure

Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. By combining cutting-edge technology with top-tier human support, we deliver customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In just twelve years, Acrisure has grown from $38 million to nearly $5 billion in revenue and now employs over 19,000 colleagues in more than 20 countries. Built on entrepreneurial spirit and guided by leadership, accountability, and collaboration, we equip our teams to operate at the highest levels possible.

About the Role

Are you looking to start your career in Customer Success and Product Enablement? Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations.

This is an entry-level opportunity designed for recent graduates or early-career professionals who are passionate about technology and helping customers succeed. You will receive comprehensive training, mentorship, and hands-on experience with cutting-edge tools to build a strong foundation for your career.

What You'll Do

Drive Adoption & ROI: Help Agency Partners use Acrisure's technology ecosystem effectively.

Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools.

Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly.

Build Relationships: Foster trust and long-term partnerships with Agency Partners.

Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.

Measure Success: Track adoption, usage, and satisfaction of metrics to ensure impact.

What We're Looking For

Bachelor's degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles.

Strong communication and problem-solving skills.

Passion for technology and helping customers succeed.

Ability to learn quickly and adapt in a fast-paced environment.

Basic proficiency in Microsoft Office and familiarity with ServiceNow in a plus

What We Offer

Comprehensive training and mentorship to help you succeed.

Clear career growth paths within Customer Success and Product Enablement.

Collaborative and supportive team environment.

Competitive salary and benefits package.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits and Perks:

Competitive compensation

Generous vacation policy, paid holidays, and paid sick time

Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)

Company-paid Short-Term and Long-Term Disability Insurance

Company-paid Group Life insurance

Company-paid Employee Assistance Program (EAP) and Calm App subscription

Employee-paid Pet Insurance and optional supplemental insurance coverage

Vested 401(k) with company match and financial wellness programs

Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options

Paid maternity leave, paid paternity leave, and fertility benefits

Career growth and learning opportunities

…and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.