Support Engineer
West 4th Strategy
Role Overview We need an experienced Support Engineer at the U.S. Securities and Exchange Commission (SEC). The role will deliver Tier 3 technical support for the DRP System, managing and resolving incidents across defined severity levels, performing root cause analysis, automating routine support tasks, and providing data analytics support to business stakeholders. What You Will Do Deliver Tier 3 support, manage and resolve incidents, perform analysis of alternatives, optimize the knowledge base, automate routine support tasks, and provide ad hoc query and data analytics support. Why It Might Be a Fit Strong database proficiency, system monitoring and APM experience, cloud and infrastructure knowledge, scripting skills, incident management experience, and ITIL framework understanding are required. A bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field is also required. Requirements Database Proficiency: Strong ability to write and execute SQL queries to investigate data issues, trace transactions, and run database diagnostics on PostgreSQL. System Monitoring & APM: Experience tracking application logs and metrics using tools like Datadog, Splunk. Cloud & Infrastructure: Foundational knowledge of cloud platforms (AWS) and containerization (Docker). Scripting: Basic coding skills in Python, Java, React or Spring Boot to automate routine maintenance and log analysis tasks. Incident Management: Experience working within Tier 1 to Tier 3 escalation structures. Ticketing Systems: Fluency in IT service management platforms such as ServiceNow or Jira. ITIL Framework: Understanding of standard ITIL practices governing incident, problem, and change management. Root Cause Analysis (RCA): Strong problem‑solving abilities to identify the root cause of system bugs rather than just applying temporary patches. Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Benefits Health insurance coverage Dental insurance coverage Vision insurance coverage 401k contribution options #J-18808-Ljbffr
$40k - $80k
...On-Site located at the Department of Transportation. This position will report to Helpdesk Manger and will be part of the end user support team to provide end user support for IT related issues. The support will range from simple to complex system issues and may include...SuggestedFull timeWork at officeRemote workSAIC
Washington DC1 day ago- ...Position Overview As the Customer Support Engineer (CSE), you will act as a model of customer service excellence to all organizational staff members in ITS/DMM Systems Analysis & Management task area. You will be responsible for providing technical, analytical, and operational...SuggestedTemporary workFor contractorsFor subcontractorWork at officeRemote work
Agil3 Technology Solutions, LLC
Arlington, VA1 day ago $57.5k - $77.63k
Job Description Summary The Technical Support Engineer II (TSE) will be part of a team of support engineers in a fast‑paced support organization whose primary mission is to provide world‑class support to Rocket’s customers and partners. The TSE will assist Rocket customers...SuggestedPermanent employmentRemote work$68.2k - $147.3k
Technical Support Engineer - 24/7 Location Baltimore/Washington D.C. Job Category Engineering Division Intralox Job Description Summary Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available...SuggestedWork experience placementWork at officeRemote workWorldwideFlexible hoursShift workNight shift- ...location You will be responsible for providing on-site technical support services to specific Enterprise customers and serving as a... ...Work with other internal departments like technical support, engineering, and product management as needed, related to product issues as...Suggested
- ...and technology firm specializing in risk management, litigation support, insurance analytics, and data-driven business solutions. Since... ...or on-call support Purpose We are seeking a Technical Support Engineer to deliver high-quality, cloud-first IT support across...Full timeWork at officeLocal areaRemote workFlexible hours
$46k - $62.1k
..., UniData, and related tools). Type of Role: Hybrid technical support + QA + light development — not a traditional help desk position... ...Read and debug C code to help identify bugs alongside senior engineers. Write technical documentation and knowledge base articles. Help...Remote workWorldwideShift workNight shift- Engineer - Navy Undersea Weapons and Warfare Systems Support Synchron has an exciting opportunity for an Engineer to provide engineering management support to the U.S. Navy Team Submarine organization at the Washington Navy Yard in Washington, DC. You will assist Team...Remote work2 days per week1 day per week
$22 - $32 per hour
# Support Engineer - Support Engineer IIApply**Job#: 3039597****Job Description:**Support Engineer - Support Engineer II**Location:** Arlington, Virginia (Onsite)COMPENSATION: $22 - $32 HOURLYRole OverviewWe are seeking a flexible Support Engineer to join our team. This...Hourly payContract workFlexible hours$30 - $32 per hour
Job Title: Support Engineer II Location: Arlington, VA (100% Onsite - site may change during assignment) Duration: 3-month contract (potential for extension or conversion) Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch) Pay range: $30/hr - $32/hr Hours:...Contract workRemote workMonday to FridayShift workWeekend work- ...Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon “next... ...their passion and lead to a CAREER. Position Overview Client Support Engineer 1 will have the responsibility for full‑time onsite support...Full timeWork experience placementWork at officeRemote workWeekday work
$150k - $200k
Hammerspace, Inc. is looking for a Senior Customer Support Engineer for the Federal sector in the DC Area. This role involves solving complex technical issues for our customers and ensuring their success and retention. The ideal candidate should have over 8 years of experience...Flexible hours- TryApplyNow is hiring a Senior Member of the Technical Staff in Washington, DC. This role focuses on customer technical support for Wind River's product suite, requiring deep knowledge of embedded systems and cloud technologies. The ideal candidate has 8-12 years of experience...
$22 - $32 per hour
Apex Systems is looking for a Support Engineer II in Arlington, Virginia. This position involves providing technical support and adapting to a dynamic environment. Candidates should demonstrate strong troubleshooting skills and work well in collaboration with the team....Hourly payContract workFlexible hours- Rocket Software is hiring a Technical Support Engineer I in Washington, DC. This hybrid role involves supporting global customers on deployment and troubleshooting of MultiValue database products, alongside QA and development tasks. Candidates should understand Windows...
$130k - $180k
Aptiv in Washington, DC is seeking a Senior Member of the Technical Staff to support customer technical issues related to Wind River's products. The role requires expertise in embedded Linux and customer-facing support, making it crucial for delivering solutions to pivotal...$30 - $32 per hour
Experis is looking for a Support Engineer II in Arlington, VA to provide frontline technical support in a corporate environment. The ideal candidate will have 2+ years of experience supporting Windows, Mac, and Linux systems, and will be responsible for troubleshooting...Contract work- Document Storage Systems is seeking a macOS Engineer in Arlington, VA to support the Cybersecurity and Infrastructure Security Agency through enterprise-class endpoint management. The ideal candidate will have 3+ years of experience in macOS systems support and strong...
$150k - $200k
Senior Customer Support Engineer- Federal (DC Area) Hammerspace is a Data Platform that centralizes data logically into a unified namespace and allows for decentralized accelerated access. Hammerspace is seeking a highly skilled and experienced Senior Customer Support...Local areaFlexible hours- A technology support firm in Washington, DC, is seeking a Senior Technology Support Specialist (Tier 3) to provide advanced IT assistance for the House of Representatives. The ideal candidate will have extensive experience with various operating systems and demonstrate...
- Job Description AWS Cloud Architect Automation Serverless Focus Experience: 7-11 Years Role Summary We are seeking an experienced AWS Cloud Architect with strong automation and serverless capabilities to design, implement and optimize scalable cloud solutions. The candidate...Temporary workLocal area
$86k - $138k
Canon USA & Affiliates is seeking a Remote Support Engineer for its Customer Solutions Center. The role involves delivering high-quality remote support across imaging modalities (CT, MR, XR, VL, UL) and requires flexibility to work various shifts. Candidates should have...Remote jobShift work$86k - $138k
Canon USA & Affiliates is looking for a Remote Support Engineer to provide centralized support for Canon Medical Systems customers. The role involves troubleshooting and escalations while maintaining focus on customer experience and operational efficiency. Candidates must...Remote jobFlexible hoursShift work- ...Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cyber... ...clients nationwide. Overview SBG is hiring a macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA)...Full timeContract workShift work
- The BayTech Group seeks a Senior IT Support Engineer in Washington, DC to serve as the first dedicated IT presence in a dynamic office. This hybrid position involves executive-level support, systems administration, and managing office technology. Candidates should have...Work at office
$65k - $80k
...highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and... ...that is an in-office position. To apply for the Customer Support Engineer position, please submit your resume and cover letter to careers...Temporary workWork at officeShift work$200k - $230k
Forward Networks, Inc. is seeking a Senior Customer Care Engineer (Technical Support) to be a trusted advisor for Federal customers in Washington, D.C. The role focuses on resolving complex technical issues and requires an active TS/SCI with Full Scope Polygraph. Responsibilities...$75k - $90k
EMCOR Group is seeking an experienced full-time Information Technology Administrator for the greater Washington DC area. Key responsibilities include diagnosing network issues, administering IT solutions, and maintaining network integrity across two sites. Qualified candidates...Full time- .... citizen. Minimum B.Sc. in Aerospace, Mechanical, Electrical Engineering, Physics, or Mathematics. 5 years of experience in a related field... ...organize and direct electrical installation, maintenance, support, documentation, and testing activities. Shall prepare reports...
- Description As a ground systems support engineer, this person will be part of an integral technical interface team, supporting the on‑site Customer, resolving complex issues arising from operations and / or maintenance activities. Performs technical planning, system integration...Full timeRemote workRelocationShift workWeekend work3 days per week
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