Administrative Assistant - Receptionist

Mdtc Administrative Assistant/Receptionist

Salary Schedule: Schedule D-T

Department: Mid-Del Technology Center

FLSA Status: Non-Exempt

Hours: 7:30-4:00 PM and 235 Day Contract

Safety-Sensitive: Yes

Position Summary: Serve as the welcoming face of MDTC, creating a positive and professional first impression for students, families, industry partners, district employees, and community guests. Act as a First Impressions Ambassador by providing exceptional customer service, accurate information, and a welcoming environment that reflects MDTC's commitment to excellence. The position also supports the Operations and Student Services departments, as well as other staff, through a variety of administrative and customer service functions that contribute to the efficient daily operations of the organization.

Qualification Requirements:

• Minimum of high school diploma or general education degree (GED)
• 3+ years clerical work experience is preferred.
• Experience working with Microsoft Office and Google suite is preferred.
• Strong communication skills over the phone and in-person required.
• Proactive positive attitude and love for helping people is required

Essential Duties and Responsibilities:

1. Deliver exceptional customer service and professionalism to all students, staff, visitors, and external stakeholders through in-person, telephone, and email.
2. Supervise the main entrance and lobby area to maintain a secure, career-focused learning environment for all.
3. Demonstrate a thorough knowledge of MDTC departments, programs, personnel, services, conference rooms, assessment/testing locations and daily operations to provide accurate information, answer customer/visitor/student inquiries, and connect customers/visitors/students with the appropriate resources in a timely and professional manner
4. Consistently upholds all MDTC policies in alignment with MDTC's safety-first culture for security of the main entrance and lobby, including ensuring proper visitor sign-in, assisting with issuing visitor badges, and ensuring student IDs are visible. Communicate with administrators on any visitor concerns, safety issues or unusual building activity.
5. Manage phone calls with professionalism by providing clear, courteous, and accurate responses to basic MDTC inquiries and ensuring calls are efficiently directed or transferred to the appropriate departments or staff, reflecting MDTC's high standards of customer service.
6. Support the Student Services team and other departments by accurately entering attendance information into PowerSchool as needed and preparing, processing, and distributing various documents and materials to support departmental operations.
7. Uphold MDTC checkout procedures, verifying parent/guardian authorization for student departures per policy.
8. Receive and disseminate mail and shipments delivered to the reception desk.
9. Prepare, format, and maintain documents, reports, forms, and communications utilizing Microsoft Office, Google Workspace, Canva, PDF applications, and other approved software platforms for various departments.
10. Other Duties as assigned.

Language and Grammar Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to compose and write grammatically correct correspondence and memos.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, schedule form, or blueprint form.

Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up or more than 10 pounds and occasionally lift and/or move up to or more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is regularly exposed to fume or airborne particles. The employee frequently works in high, precarious places and in outside weather conditions. The employee frequently works near moving mechanical parts, extreme cold (including outdoors), extreme heat (including direct sunlight), risk of electrical shock and vibration. The noise level in the work environment will vary from somewhat loud to extremely loud. To ensure continuity of services, a different work location may be necessary in the event of a health crisis or disruptive situation that requires the closing of school and/or office buildings. An employee's eligibility for a varied work location will be determined by the superintendent of schools. Expectations and guidelines for this change will be distributed by the employee's supervisor, based on his/her role and responsibilities.

Supervisory Responsibilities: Employee may occasionally be required to supervise a varying number of employees in the overall direction, coordination, and completion of tasks as assigned.

Disclaimer: Please note that job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.