Benefit Account Manager

Schedule Mon-Fri; 8am-5pm Onsite Location Greenville, SC Role Objectives This is an on‑site position that supports clients by managing all aspects of their employee benefits, including both client‑specific plans and PEO Master Benefit Plans. Responsibilities include handling enrollments, changes, and benefit terminations accurately with clients, vendors, agents, and within our payroll system. The ideal candidate is hardworking, dependable, and takes ownership of their work. The position provides ongoing day‑to‑day service and support for benefit program administration, promptly resolving issues and ensuring client and employee satisfaction. Key Responsibilities Uses Kronos (UKG) and Worklio HRIS systems for the administration of both non‑PEO and PEO client benefit plans. The Worklio system will be transitioning to Prism at year end. Demonstrates an understanding of employee benefit plan design, provisions and the regulatory environment with the ability to effectively communicate these with clients and employees. Offers open enrollment support to PEO clients; assists with open enrollment meetings for PEO clients upon request, explains benefit options to their employees and answers benefit questions. Communicates PEO enrollments to master plan insurance carrier and/or client’s agent. Adds, end‑dates or revises employee deductions as needed; calculates refunds or missed deductions and schedules refunds or recoveries with prior client and employee approvals; notifies payroll department of changes. Revises plans within the HRIS system and verifies deductions are correctly processed; enters or assists HRIS clients with attaching plan deductions to participant employees; trains clients on processes as needed. Maintains updated, accurate benefit plan deductions for new hires, terminations, qualifying status changes, plan renewals, etc. Communicates effectively and professionally with clients and their employees, agents, and insurance carriers as a brand ambassador for Propel HR. Serves as an internal escalation point of contact to help resolve client, partner, or employee issues within the Benefits department. Manages positive client relationships with the Propel HR benefits department through verbal and written communication, including on‑site visits and frequent touchpoints. Handles special projects and assignments as requested. Required Education & Experience Bachelor’s Degree in Human Resources or other business‑related field required Minimum of 2 years benefits administration experience required, large multi‑plan employer or agency experience preferred; PEO experience a plus Active Life & Health license or the ability to obtain a license within 180 days of employment CEBS designation preferred Knowledge, Skills, & Abilities Detail‑oriented with auditing and/or reconciliation experience General working knowledge of Excel including the use of common functions Kronos (UKG), Worklio, Prism or other HRIS experience a plus Exceptional customer service skills a must Excellent communication skills (both written and verbal) required; ability to work well with a team or independently Thrives in fast‑paced environment with the ability to complete tasks with a high degree of accuracy Ability to function well in an environment that presents frequent interruptions and moving targets Dependable and punctual; demonstrates consistent follow‑through on commitments Self‑motivated and hardworking with a strong sense of accountability Must be available and willing to work fully on‑site; this position is not eligible for remote or hybrid work arrangements. Benefits Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non‑exempt employees, and robust learning and development programs. You will receive reimbursement of job‑related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: OneDigital is an equal opportunity employer. OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here. Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francisco; City of Los Angeles; County of Los Angeles. Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington. In short, we believe in hiring the most qualified applicant for the position, regardless of background. This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed. #J-18808-Ljbffr OneDigital