Benefits Manager

JOIN TEAM TRILOGY

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

POSITION OVERVIEW

The Benefits Manager supports the benefits administration, Benefit Resource Center, communications and project oversight of all employee benefit plans. Leads by example providing excellence in customer service to the employees and leaders of the organization.

• Leads day-to-day benefits administration and service delivery activities and establishes standards, procedures, and service expectations that support accurate, efficient, and scalable benefits administration.
• Supervises Benefits Coordinators, Benefits Resource Representatives, and other assigned team members, providing direction and support to promote effective service delivery.
• Oversees administration of the Company's health and welfare, retirement, and wellbeing programs to ensure accurate and timely processing of benefit programs and employee transactions.
• Oversees the Benefits ServiceNow queue, including intake management, work assignment, prioritization, workload balancing, ticket aging, response times, service-level agreements, and overall service performance.
• Reviews escalated and complex employee benefit issues, provides guidance regarding plan administration, and supports effective resolution of benefit and vendor-related concerns.
• Manages relationships with benefits vendors, carriers, consultants, brokers, and third-party administrators, including vendor performance reviews, service-level monitoring, issue escalation and resolution, implementations, transitions, and renewals.
• Partners with Employee Experience Managers to maintain a seamless employee support model and establishes escalation processes to ensure complex benefit, leave, and vendor-related issues are appropriately routed and resolved.
• Analyzes employee inquiry trends, service metrics, and recurring issues and implements process improvements to enhance efficiency, accuracy, and the employee experience.
• Promotes a culture of employee advocacy and service excellence and ensures consistent and effective communication, education, and support regarding benefit programs.
• Provides guidance, training, and ongoing support to Employee Experience Managers regarding benefit administration processes, resources, and escalation protocols.
• Oversees retirement plan administration and reviews audits, testing results, compliance filings, operational reporting, and identified concerns to support accurate and compliant plan administration.
• Partners with Benefits team members, retirement plan recordkeepers, auditors, consultants, and other stakeholders to address retirement plan administration issues and recommend appropriate corrective actions.
• Supports compliance with ERISA, ACA, HIPAA, COBRA, the SECURE Act, and other applicable regulations and monitors operational controls to identify and address potential compliance risks.
• Ensures required benefits documentation, notices, audits, and reporting requirements are completed and partners with Legal, Human Resources, Payroll, external advisors, and other stakeholders on benefits compliance matters.
• Leads annual Open Enrollment activities, coordinating with internal stakeholders and external partners to support accurate and effective execution.
• Partners with the VP, Benefits & Leave on benefits strategy, program enhancements, vendor evaluations, benefits budgeting, renewal planning, operational planning, and special projects.
• Other duties as assigned.
• Travel: Yes: Minimally, as required (Typically less than 10%)

Qualifications:

• Bachelor Degree
• 5-8 years of experience

Licenses and Certifications

• CBP, CEBS, SHRM-CP, SHRM-SCP, PHR, or SPHR preferred.

LOCATION

US-KY-Louisville

Trilogy Health Services

303 N. Hurstbourne Parkway

Louisville

KY
BENEFITS

• Competitive salaries and weekly pay
• 401(k) Company Match
• Mental Health Support Program
• Student Loan Repayment and Tuition Reimbursement
• Health, vision, dental & life insurance kick in on the first of the month after your start date
• First time homebuyers' program
• HSA/FSA
• And so much more!

LIFE AT TRILOGY

Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.

Six months of training, orientation and fun!

We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

ABOUT TRILOGY HEALTH SERVICES

As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.