Administrative Practice Manager

Administrative Practice Manager

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Administrative Practice Manager to join our CBHC and BHUC teams and help advance our mission of empowering people to live healthier, more fulfilling lives.

The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN's CBHC and BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites.

The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.

Provides administrative oversight and operational support to clinical managers and site-based leadership to ensure effective day-to-day operations across CBHC and BHUC locations.

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.

What you will do:

Responsibilities include:

• Collaborates with CBHC and BHUC leadership to standardize operational and administrative best practices across all sites; develops, implements, and updates workflows and protocols to ensure consistency, efficiency, quality, and process improvement.
• Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access and scheduling standards, documentation timeliness, clinician productivity, utilization management indicators, program revenue, expense performance, and leads data-informed process improvements.

Who You Are:

• Master's degree in business, Human Services, Social Work, required; or bachelor's degree and 7 years' experience in Mental Health & Substance Use Disorders.
• Ability to effectively oversee & prioritize workloads, maintain follow?through, and consistently meet deadlines with minimal oversight.
• Minimum three years' supervisory and/or management experience required.
• Must have broad knowledge of mental illness and treatment techniques, including adults with severe and persistent mental health needs or children with serious emotional disturbance.
• Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
• Excellent verbal and written communication skills.
• Demonstrates willingness and ability to treat challenging and diverse populations.
• Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.
• Demonstrates working knowledge of community resources, and how to help individuals access them.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity, Empowerment, Accountability, Respect, and Teamworkguide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

PAY RANGE: $75,000 - $97,500 per year

Travel Required

Yes. Springfield & Holyoke locations.

Qualifications

Education

Required

Bachelors or better.

Preferred

Masters or better in Social Work.

Experience

Required

3 years:

Master's degree in business, Human Services, Social Work, required; or bachelor's degree and 7 years' experience in Mental Health & Substance Use Disorders. Ability to effectively oversee & prioritize workloads, maintain follow?through, and consistently meet deadlines with minimal oversight. Minimum three years' supervisory and/or management experience required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Behavioral Health Network