Defense Travel Lodging Coordinator

Defense Travel Lodging Coordinator (DTMO)

Censeo is seeking a Project Coordinator to support the Defense Travel Management Office (DTMO) lodging program. These roles will focus on program management, site expansion, data analysis, and operational improvement initiatives to enhance lodging program performance, data quality, and user experience.

The team will support evaluation and enhancement of existing lodging programs and processes, including data collection, reporting, trend analysis, and implementation of industry best practices. This work includes supporting government travel programs, analyzing operational performance, and recommending actionable improvements to strengthen program outcomes.

These positions play a critical role in ensuring the accuracy, consistency, and effectiveness of lodging program operations while supporting DTMO's ability to manage program data, respond to stakeholder needs, and implement continuous improvement initiatives. Key Responsibilities:

• Lodging Program Analysis and Improvement
  • Review existing DTMO lodging programs and processes to identify gaps, risks, and inefficiencies
  • Analyze lodging program data to identify trends, issues, and opportunities for improvement
  • Apply hospitality industry best practices to recommend program enhancements
  • Utilize experience in hospitality management and defense travel policies to support and participate in site visits to potential lodging partners
  • Support development of change management plans to implement program improvements
• Travel Systems and Operational Support
  • Support government or commercial travel programs, including lodging program operations
  • Provide support for Global Distribution Systems (GDS), including Sabre and/or Worldspan
  • Work with online booking tools and Ticket Management Systems (TMS) to support program operations
  • Ensure alignment with industry standards and best practices in travel and lodging management
• Stakeholder Engagement and Customer Support
  • Communicate effectively with internal and external stakeholders, including government clients
  • Support account management and client interactions related to lodging programs
  • Triage and respond to inquiries, providing timely and accurate information
  • Collaborate across teams to ensure seamless service delivery

The Ideal Candidate: At Censeo, we value unique perspectives and a passion for solving complex problems. Our team thrives on innovation, collaboration, and a commitment to public service. We're looking for candidates who bring curiosity, initiative, and a desire to make a meaningful impact.

• Project Coordinator
  • Minimum of 3 years of hospitality industry experience, with exposure to lodging program management
  • Minimum of 3 years of defense travel management program support preferred
  • Experience supporting data analysis, reporting, and operational processes
  • Ability to review and validate program data and identify inconsistencies

Additional Qualifications (All Roles)

• Experience with government or commercial travel programs
• Familiarity with Global Distribution Systems (Sabre and/or Worldspan)
• Experience with online booking tools and Ticket Management Systems (TMS)
• Experience developing dashboards using data visualization tools such as Tableau
• Strong proficiency in Microsoft Excel, PowerPoint, and Word
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills

The Company: Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients' most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions.

The Location: Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights.

The Fine Print:

• The salary range for this role is $60,000 - $90,000 depending on experience
• Expected travel 20 - 40%; may increase based on business needs
• This is an exempt, full-time position
• This role is subject to a hybrid or remote work schedule
• Essential Physical Functions
  • Sitting: Particularly for sustained periods of time
  • Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another

Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.

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