Strategic Account Manager (Customer Growth)

As a Strategic Account Manager, you will be responsible for building and expanding strategic relationships with DealHub’s strategic customers Your primary focus will be to establish trusted relationships with C-level and senior executive stakeholders, understand their strategic business priorities, and position DealHub as a long-term strategic partner You will own the executive relationship strategy across a portfolio of strategic accounts, working closely with Customer Success, Sales, Product, and DealHub leadership to deepen customer engagement, identify growth opportunities, and drive retention and expansion This is a highly relationship-driven role. You’ll spend significant time engaging with customer executives, developing multi-threaded relationships across the organization, creating executive sponsorship, and identifying opportunities where DealHub can deliver additional business value Own the strategic relationship with a portfolio of DealHub’s enterprise customers Build and maintain trusted relationships with C-level and senior executives, and other business leaders Establish strong executive sponsorship for DealHub within strategic customers Develop a deep understanding of each customer’s business strategy, organizational priorities, challenges, and growth initiatives Position DealHub as a strategic business partner and trusted advisor, rather than simply a technology vendor Build multi-threaded relationships across customer organizations and reduce dependency on individual contacts Partner with Sales and Customer Success to develop and execute account growth and expansion strategies Identify commercial opportunities and influence the development of expansion opportunities within strategic accounts Lead executive-level business reviews and strategic customer meetings Act as a senior escalation point for strategic customers and coordinate with internal leadership to drive resolution of critical issues Work closely with Customer Success to ensure strategic accounts have strong success plans, executive alignment, and clear business outcomes Develop and maintain strategic account plans, including stakeholder maps, executive relationships, business priorities, risks, opportunities, and growth plans Drive customer advocacy, including executive references, case studies, customer events, and customer advisory programs Represent DealHub in executive customer meetings, industry events, and strategic customer forums Track and communicate account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership Proven experience managing strategic enterprise accounts and building long-term customer relationshipsProven experience identifying and driving expansion and growth opportunities within existing enterprise accountsStrong negotiation, influencing, and relationship-management skillsStrong business acumen and the ability to understand customer strategy, organizational priorities, and business challengesExcellent verbal and written communication and presentation skills7+ years of experience in Strategic Account Management, Enterprise Account Management, Account Executive, Customer Success, or a similar role within a B2B SaaS companySelf-motivated, proactive, and highly accountableAbility to operate strategically while maintaining strong attention to customer and business detailsStrong cross-functional collaboration skills, with the ability to work effectively with Sales, Customer Success, Product, Support, and executive leadershipAbility to manage multiple strategic accounts and priorities in a fast-paced, dynamic environmentFamiliarity with CPQ, CRM, Billing, or Sales Enablement platforms is a strong advantageExperience developing and executing strategic account plansStrong executive presence with the ability to communicate effectively and build credibility with senior decision-makers #J-18808-Ljbffr DealHub.io