Head of Partner Support & AI-Driven CX
Bastion LLC
Bastion is seeking a Head of Customer Support to build and lead the customer support function. You will ensure fast and accurate support for our partners, which include major technology and financial firms. This role involves defining support obligations, managing escalations, and integrating AI-powered tools to enhance efficiency. The ideal candidate will have extensive experience in support strategy and team management, with a strong background in customer relationship management. Remote work is encouraged across the US, with a preference for candidates located in NYC. #J-18808-Ljbffr
Vacancy posted 2 days ago
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