Billing Specialist

Position Overview

Our client is seeking a highly organized and detail-oriented Billing & Customer Service Coordinator to support our growing service operations. This position plays a critical role in ensuring accurate project billing, cost tracking, customer communication, and administrative support for field operations.

The ideal candidate is customer-focused, fluent in both English and Spanish, and capable of managing multiple priorities while maintaining exceptional accuracy.

Key Responsibilities

Billing & Accounts Receivable

• Prepare and issue customer invoices for completed service and project work
• Review work orders, labor entries, materials, and supporting documentation for billing accuracy
• Apply customer payments and reconcile cash deposits with outstanding invoices
• Monitor Accounts Receivable aging reports and track outstanding balances
• Follow up on past-due accounts and support collections efforts
• Maintain accurate billing records within company systems

Cost Tracking & Purchase Order Administration

• Code and assign vendor purchases (e.g., Home Depot, Lowe's) to appropriate jobs and cost categories
• Review receipts and documentation for completeness and accuracy
• Issue purchase orders to field personnel and subcontractors
• Track open purchase orders and resolve discrepancies
• Ensure all project costs are properly recorded and allocated

Customer Service

• Serve as the primary point of contact for customer billing questions and inquiries
• Answer incoming customer calls professionally and promptly
• Support service inquiries, scheduling requests, and phone sales efforts
• Maintain positive customer relationships through timely communication and issue resolution

Administrative Support

• Assist the General Manager and Assistant Controller with reporting and administrative projects
• Maintain organized electronic and physical project files
• Support data entry and quality control processes
• Coordinate with field staff to obtain required documentation for billing and job closeout

Qualifications

• Fluent in English and Spanish (required)
• Minimum 2 years of experience in billing, administrative, accounting, or customer service roles
• Strong attention to detail and commitment to accuracy
• Excellent organizational and time management skills
• Strong communication and interpersonal abilities
• Prior billing experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.