Fire Sprinkler Service Manager

Job Summary

We are seeking an experienced Fire Sprinkler Service Manager for a direct hire opportunity in Los Angeles, CA. This role will lead the daily operations of a fire sprinkler service department supporting service, repair, inspection, emergency response, and customer account needs within the industrial facilities and infrastructure construction sector.

This is an excellent opportunity for a hands-on leader who enjoys building strong teams, improving service operations, and delivering high-quality work that meets code, safety, and customer expectations. The ideal candidate will thrive in a fast-paced service environment, bring strong fire sprinkler industry knowledge, and take pride in developing technicians, strengthening customer relationships, and creating a well-organized, accountable department.

The work environment is best suited for a professional who values supportive leadership, teamwork, clear communication, operational excellence, and long-term career stability in the fire protection industry.

Key Responsibilities

- Oversee daily service department operations, including scheduling, workflow management, emergency repair calls, field technician coordination, and customer communication.
- Lead, train, schedule, and evaluate office staff and field technicians while supporting performance improvement, accountability, and professional development.
- Manage customer relationships, service inquiries, complaints, vendor coordination, subcontractor communication, and critical work requests.
- Create and manage service agreement proposals, daywork projects, repair proposals, billing documentation, and project updates.
- Monitor department budgets, expenses, productivity, service data, and reporting to improve efficiency, quality, and cost control.
- Ensure all fire sprinkler service work is completed safely, accurately, on time, and in compliance with applicable codes, standards, and inspection requirements.

Compensation and Benefits

- Salary range: $100,000 to $140,000 per year.
- Job type: Direct hire.
- Location: Los Angeles, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Manage day-to-day fire sprinkler service department operations, scheduling, emergency calls, and service workflow.
- Lead office staff and field technicians while monitoring performance, quality, safety, and customer service standards.
- Create service proposals, manage daywork projects, coordinate customer communication, and oversee billing documentation.
- Track budgets, service metrics, productivity, deadlines, and reporting for department performance.

- Minimum 5 years of fire sprinkler industry experience in service, repair, or inspection.
- Minimum 2 years of managerial or supervisory experience.
- Strong knowledge of fire sprinkler service operations, repair processes, inspections, code compliance, and customer service expectations.
- Proficiency with Microsoft Excel for scheduling, tracking, budgeting, and reporting.
- Strong organizational, leadership, communication, and problem-solving skills.
- Ability to multi-task, prioritize emergency work, and manage deadlines in a fast-paced service environment.
- Valid driver’s license.

Preferred Qualifications

- NICET certification or related fire protection credentials.
- Experience with local fire department protocols, building inspection processes, and authority having jurisdiction requirements.
- Familiarity with project management or service management software such as Procore, ServiceTrade, or similar platforms.
- College degree or equivalent leadership training.