Stabilization Case Manager

Job Title Stabilization Case Manager FLSA Status Temporary, Full Time - non-exempt Employment End Date 12/31/2025 Reports To Lead Stabilization Case Manager Schedule Varies, 40hrs/week Rate of Pay $26-$27.58 Closing Date 8/13/2025 Benefits Health, vision, dental, life and voluntary life and disability insurance Sick leave: 1 day per month, 12 sick days per year (accrual begins at hire) Vacation: 10 days per year, accrued at 0.0385 hours per hour worked, excluding overtime (accrual begins at hire, may not be used until 6 months of employment) One floating day off accrued immediately and annually, may not be used until 3 months intro period completed Pension plan after one year continuous service Voluntary Tax‑Deferred Annuity Plan (403(b) plan) Function The Stabilization Case Manager ensures individuals that have obtained housing are able to maintain housing. This position administers in‑community case management to ensure housing stability for households that have recently been housed. Responsibilities include overseeing the delivery of services such as financial literacy training, employment assistance, resource navigation, mental health and substance use referrals, healthcare referrals, benefits coordination, obtaining vital documents, transportation assistance and conducting assessments. Each location is a 24/7 site that works with households through a trauma‑informed lens and a Housing First approach. The role requires independent work with limited supervision; weekends, holidays or evenings may be required. Duties and Responsibilities Complete training and utilize a Critical Time Intervention approach per the HOST CTI Manual Receive and support households referred through Housing Central Command Conduct a Housing Stability Plan assessment before placement Engage households in community to develop life skills, financial literacy, benefits navigation, employment search, resource navigation and other needs identified Develop a plan of achieving housing stability without ongoing subsidies or program support Identify alternative housing subsidies if stability not achieved within program timeframe Attend case conferences with other HCC housing providers as directed Submit complex cases to Denver complex case review Transport clients as needed for pre‑move and move‑in tasks (doc acquisition, unit tours, landlord meetings, moving belongings) Enroll households in HMIS and other platforms required by funders; follow data standards including case notes and documentation Meet with supervisor regularly to discuss CTI stabilization for each household Collaborate and communicate with landlord partners and Housing Connector Provide prompt intervention when risk to housing stability identified (mutual rescissions, evictions, etc.) Submit and process payments for housing costs Adhere to client confidentiality and HIPAA Attend and facilitate case conferences, team meetings, and assigned meetings Maintain ethical boundaries with clients, colleagues, partners aligned with The Salvation Army code of ethics and policies Adhere to organizational and program policies and procedures, including client assistance processing Have a valid Motor Vehicle License and pass Driver Safety Training Ensure compliance with funding contract requirements Complete required training per schedule and contract needs Attend all assigned meetings Other duties as assigned Education Bachelor's degree in social work, human services, or related field (required) Master's degree preferred Equivalent experience may be accepted on a case‑by‑case basis Skills Strong communication skills for verbal and written communication with clients, landlords, colleagues, service providers, stakeholders Problem‑solving skills to assess complex situations, identify barriers, and develop solutions Case management skills: intake, assessment, goal setting, documentation Computer proficiency: database systems for client data management and collaboration Self‑direction: ability to work independently within clear parameters in a team environment Qualifications Previous experience with unhoused or at‑risk populations in case management, 1 year required Comfortable working in crisis‑oriented environment and responding appropriately Ability to respond with humility to diversity and needs of unhoused neighbors Ability to work with staff, volunteers, clients, partners, and community members regardless of diversity dimensions Act with honesty, integrity, discretion, and maintain confidentiality Support The Salvation Army mission and reflect high standards of the organization Driving: Minimum age 21, valid in‑state driver’s license; MVR processed every year per policies Background check: biennial background check as per policies Additional Knowledge, Skills, and Abilities Required Excellent communication, database management, complex systems administration, program policy follow‑up; discern appropriate approaches in highly complex cases Physical Requirements Ability to maneuver; remain stationary; grasp, push, pull, reach overhead; operate telephone; lift 25 pounds; access/computer use; understand written information; perform essential duties with or without accommodation Qualified individuals may request accommodation; reasonable requests will be considered if no undue hardship Equal Opportunity This employer is an equal opportunity employer, protected Veterans, and Individuals with Disabilities. The applicant is required to be notified of rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr The Salvation Army USA Western Territory