Resident Service Specialist

Brief Overview The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. This includes, but is not limited to, maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and government compliance requirements. What You Will Do Serve as the primary point of contact for all resident related inquiries. Coordinate and assist with all requests from residents with the property management team by entering work orders into YARDI. Answer resident questions and assist with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. Follow up on all interactions with residents and ensure all items are addressed, through to resolution. Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed. Administer move-in lease documents and house inspections with residents. Coordinate notice to vacate, pre‑inspection, move‑outs, and final inspection for outgoing residents, including assessing any charge for damages and delivery of the final utility bill where applicable. Monitor rental account balances where applicable; ensure all fees and rent charges are correct in YARDI. Assist in ensuring community curb appeal and maintain the appearance of the office, amenities, models, homes, and community. Conduct follow‑up phone calls to residents to ensure work orders are completed to their satisfaction within an acceptable time frame. Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team. Participate in monthly functions held by the site to assist in resident retention. Drive for the company in a company vehicle or personal/rental vehicle for more than 50% of the time to perform work duties. Qualifications High School Diploma or GED (or equivalent) required. Bachelor’s Degree in Business Administration, Property Management, or related discipline preferred. Experience working with computers and typical office software such as email, word, excel, and internet browsers. Previous experience in sales preferred. Strong customer service skills. Ability to show houses, which may include working in all types of weather conditions. Demonstrated ability to exercise good judgment and discretion in handling highly confidential information. Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels. Ability to handle multiple priorities with tight deadlines in a fast‑paced environment. High degree of professionalism and strong work ethic coupled with a sense of responsibility and integrity. Ability to resolve problems independently and responsibly. Reliable, self‑motivated team player who pays close attention to detail, demonstrates strong communication, client‑management and business literacy skills. Demonstrates discretion and ability to maintain a professional attitude and appearance. Effectively envisions, develops, and implements new strategies to address competitive, complex business issues. Takes initiative to identify and anticipate client needs and make recommendations for implementation. Requires use of technology platforms on a daily basis. Basic understanding of safety practices. Driver’s License, valid and resident in state required. Compensation We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $22.61 and $27.04 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more. Benefits overview:

EEO/ADA

The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr Hunt Military Communities