Patient Services Coordinator I

Patient Services Coordinator I – Illinois Bone & Joint Institute Job Summary The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and help the company achieve its goals. Responsibilities Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience Prepare paperwork to facilitate efficient operations and excellent customer service Answer general inquiries Schedule appointments Handle phone reception, patient triage, and escalation to appropriate staff Complete registration/pre-registration procedures including review of patient demographics, insurance, and advising patients on necessary documents Manage check‑in/out procedures Maintain patient chart management Collect and post patient responsibility payments (including copays and deductibles) Verify insurance and manage referrals as required Maintain a clean and safe work environment Perform other office duties as assigned Requirements Education: High school diploma or equivalent required Experience: Minimum one year of customer service experience (medical office experience preferred); EHR experience, especially Epic, preferred Skills: Knowledge of medical terminology preferred; ability to handle confidential, sensitive and non‑routine information; familiarity with scheduling and rearranging appointments; proficiency with Microsoft Office and Windows‑based applications; knowledge of insurance payer and eligibility; strong written and verbal communication skills; results oriented; professional appearance; team player; flexibility for a fast‑paced environment Must be willing to attend and complete ongoing training required to maintain responsibilities Physical/Mental Demands Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility for errands or deliveries, sitting for extended periods of time and viewing a computer monitor. Environmental/Working Conditions Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast‑paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times and may involve dealing with angry or upset people. Salary: $17.00 - $22.00 per hour #J-18808-Ljbffr