Scheduler, Cancer Center (Needham)

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Summary: Coordinates the scheduling for all patient procedures and services.

Job Description:

Essential Responsibilities:

1. Schedules patients for procedures; post-operative appointments pre-admission testing testing surgery follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure location and time and required. Provides patients with information pertaining to testing and surgery.
2. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeons schedule. Registers patient & ensures demographic data is entered accurat
3. Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules.
4. Acts as liaison to with internal departments and external resources and agencies.
5. Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures.

Required Qualifications:

1. High School diploma or GED required.
2. 3-5 years related work experience required.
3. Experience with computer systems required including web based applications and some Microsoft Office applications which may include Outlook Word Excel PowerPoint or Access.

Competencies:

1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff patients families and external customers.
3. Knowledge: Ability to demonstrate full working knowledge of standard concepts practices procedures and policies with the ability to use them in varied situations.
4. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas identifying issues and respecting team members.
5. Customer Service: Ability to provide a high level of customer service to patients visitors staff and external customers in a professional service-oriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying lifting pushing pulling objects. Sitting most of the time with walking and standing required only occasionally

Pay Range:

$22.05 - $29.68

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.

As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled