Receptionist/Data Entry

Organization Seabury Resources for Aging is a private, not‑for‑profit corporation registered in the District of Columbia that provides a range of services to enhance the quality of life for older adults. Seabury’s mission is to provide personalized, affordable services and housing options to help older adults in the greater Washington, DC, area live with independence and dignity. Seabury strives to remain the trusted community leader in aging services. Position Summary The part‑time Receptionist/Data Entry Specialist serves as the primary point of contact for all visitors and incoming telephone calls. This role delivers welcoming, professional front‑desk coverage and ensures accurate, timely data entry into the organization’s client management systems. The incumbent supports overall office administration and contributes to the seamless delivery of services to clients and staff. Department The Receptionist will work closely with the entire organization to deliver exceptional customer service while maintaining a high level of professionalism. Responsibilities Front Desk and Visitor Services Oversee the front desk and waiting area, maintain a neat, clean, and orderly environment. Serve as the first point of contact for all in‑person visitors; greet guests promptly and courteously, provide information, and refer guests as needed. Screen all walk‑in visitors, offer seating, and notify the relevant staff member of the visitor’s arrival. Prevent non‑appointment, unannounced visitors from proceeding beyond the front desk area. Serve as a backup driver for the organization’s volunteer passenger van as required; safely transport clients to and from program destinations in accordance with policies and traffic laws. Telephone and Communication Management Answer all incoming telephone calls promptly and professionally; screen and log calls, respond to routine inquiries, take messages, and forward to appropriate staff. Check voice messages on the office telephone and return or forward call‑backs within the same business day. Data Entry and Records Management Maintain the database by entering new information and updating participants’ data accurately and on time in the CSTARS system. Complete, update, and enter intake records, keeping all associated documents accurate and current. Verify entered data for accuracy before submission and correct errors promptly. Conduct socialization calls and document outcomes accurately in the client database. General Office Support Make photocopies, fax, and print documents as needed. Distribute mail to staff; receive, sort, and distribute incoming mail and deliveries the same day as received. Perform other duties as assigned. Key Qualifications High school diploma with at least two (2) years’ experience in a receptionist, administrative, or customer service role; A.A. degree preferred. Minimum of one (1) year of database or data management experience required. Excellent computer skills, including proficient use of Microsoft Word, Excel, and Outlook, and a solid understanding of basic IT operations. Excellent written, oral, and interpersonal skills. Sensitivity to and understanding of the needs of the client population. Valid driver’s license with a clean driving record; willingness to serve as a backup driver and operate a passenger van as needed. Strong attention to detail with the ability to enter data accurately and efficiently. Work Environment Standard office environment; on‑site presence required during all scheduled hours. Essential Physical Functions Ability to lift 20 pounds; prolonged periods of sitting at a desk; ability to operate a passenger van safely when required. Equipment Used PC/laptop, computer printer, camera, office copier, telephone, facsimile machine, shredder, and typical office equipment. Administrative Note Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr