Office Manager

Job Description

Job Description

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment 
• Flexible scheduling
• Additional perks!

Job Summary
To manage operations for an urgent care clinic while supervising the Office Manager at two other facilities.  Manage all non-physician clinic staff.  Ensure quality of patient care.  Ensure maintenance of clinic building and supplies.  Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.   As the Office manager, liaison with corporate office, Managing Partner, Providers, Billing Company, and Medical Director.

Responsibilities 

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff 
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Develop policies and procedures and protocols to ensure the smooth and successful operation of the organization
• Responsible for the implementation of new services.
• Educate providers on billing and coding issues and changes as well as documentation improvements.
• Ensure compliance of the clinical team to include quality controls, CLIA, informed consents, and adherence to universal precautions.
• Ensure that team member education is current and up to date at all times
• Maintain current and accurate listings for the organization to include participating insurance plans, employee rosters, provider rosters, etc.
• Ensure that all licenses for the offices, providers and team are current at all times.
• Ensure compliance with AHCA including current and accurate manuals in each location.
• Keep all practice manuals current and up to date.
• Assist in the credentialing of providers as needed.
• Lead and organize staff meetings, daily huddles, and in-service programs 
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement
• Assist in marketing efforts to grow the business.
• Perform billing audits on a monthly basis and monthly chart reviews by Medical Director.  

Qualifications

• Bachelor’s degree preferred
• Previous experience opening new medical practices preferred.
• Knowledge of billing and coding required.
• A minimum of two year's experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines 

Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF).