Deputy Chief of Staff

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

JOB SUMMARY

The purpose of this position is to serve as an advisor and executive team partner, supporting the Chief of Staff and the Office of the President at MTA Metro-North Railroad. As part of the Office of the President, the Deputy has broad responsibility and will be critical to developing performance management metrics, business and continuous improvement processes, and initiatives to deliver service effectively, and will act on behalf of the Chief of Staff in their absence. As an agency liaison, the Deputy will cultivate relationships with key internal and external stakeholders throughout the Metro‑North organization, MTA agencies, and partners. The Deputy will coordinate internal and external communications for the advancement of Metro‑North's mission and MTA priorities.

DUTIES AND RESPONSIBILITIES

Drive and promote the President's key change management initiatives and communications. Provides leadership to facilitate the development of capacity‑building within the organization. Ensure continuous improvement processes, organizational change, and strategic initiatives of the President and Chief of Staff with a strong ability to formulate resolutions that address complex and abstract challenges within Metro‑North’s portfolio. Develop and plan initiatives to implement the MTA Strategic Priorities and MNR Strategic Vision in coordination with MTA Headquarters and MNR senior leadership. Develop and supervise the development and preparation of high‑quality executive‑level talking points and presentations, including but not limited to content for monthly MTA Board and Committee Meetings and external speaking engagements. Assist in planning and executing employee engagement initiatives. Organize agency‑specific employee programs such as awards ceremonies, open house, holiday train. Act as a liaison with external stakeholders and build relationships between the President’s office and other MTA agencies, to ensure operational excellence. Collaborate with the MTA Headquarters Office of the Customer and the Communications Tower: Align messaging strategies to support a well‑informed, engaged workforce. Drive special projects and initiatives that span operational departments. Performs other duties as assigned . Complies with all policies and standards . May be required to work hours outside regular work hours, as applicable . Observes the work performed by contractors, as applicable . Reviews invoices and approves them if the work has contractual standards, as applicable . Addresses performance issues with the contractor when possible, as applicable . Escalates issues to other parties when needed, as applicable .

KNOWLEDGE, SKILLS AND ABILITIES

A comprehensive, integrative thinker with proven ability to collaborate with a broad range of diverse stakeholders, employees, and public and governmental officials, and demonstrated ability to build strong partnerships. Excellent project management skills with the ability to plan and manage projects by aligning business goals with solutions to achieve successful outcomes. Act as a critical thought partner and change agent to drive process improvements and achieve organizational change. Proven team leader with excellent written communication, presentation, facilitation, and leadership skills in building team issue escalation and achieving resolution with executive leadership. Strong business acumen with proven ability to exercise judgment and discretion while simultaneously balancing competing or shifting priorities. Must have focus and strong time management skills, excellent EQ, team building, problem‑solving, and prioritization abilities. Possesses solid interpersonal capacity with the drive to succeed and deliver results. Perform other duties as assigned. Extensive experience working in a large multi‑disciplinary organization, developing strategy, implementing change management, organizational effectiveness, and continuous improvement. High‑level political acumen through experience in a high‑pressure, high‑visibility public administration environment, understanding of media climate, and governmental and industry relations.

REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s Degree in Arts/Sciences (BA/BS ) in Business Administration, Public Administration, Planning, Finance, or satisfactory equivalent degree. Minimum 8 years in an increasingly responsible business role and/or education with emphasis on oversight of operations, finance, planning, development design and project management. Minimum 7 years managing a professional staff, projects, or administrative function.

LICENSES AND CERTIFICATIONS

Required: None Preferred: Valid driver’s license

OTHER INFORMATION

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve. Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role. #J-18808-Ljbffr Metropolitan Transportation Authority