Patient Service Representative

Position: Front Office Coordinator / Patient Services Representative

Overview:

The Front Office Coordinator serves as the first point of contact for patients and visitors, ensuring a professional, welcoming, and efficient experience. This role supports patient access, registration, scheduling, and financial processes while maintaining accuracy in all electronic medical records (EMR) systems.

Key Responsibilities

Patient Experience & Front Desk Operations

• Serve as the primary point of contact, greeting and welcoming patients and visitors in a professional and courteous manner
• Guide patients through the check-in and check-out process, ensuring a seamless and positive experience
• Respond promptly to patient inquiries, concerns, and service needs
• Promote and support patient satisfaction initiatives, including patient feedback and survey participation

Patient Registration & Insurance Verification

• Complete patient registration, including demographic updates, consent forms, HIPAA documentation, and insurance information
• Verify insurance eligibility at each patient encounter for federal, state, and commercial plans
• Confirm primary and secondary coverage and maintain accurate payer sequencing
• Validate insurance cards and photo identification to ensure accurate coverage and patient identification

Financial & Administrative Duties

• Collect and process co-payments, co-insurance, self-pay balances, and share-of-cost payments in accordance with policy
• Maintain accurate and up-to-date appointment schedules for physicians, advanced practice providers, and ancillary services (e.g., lab, nursing visits)
• Perform outreach to reschedule missed appointments and coordinate follow-up care

Communication & Records Management

• Answer incoming phone calls in a timely and professional manner; route calls to appropriate departments as needed
• Ensure accuracy and completeness of electronic medical records by filing, retrieving, and forwarding documentation

Required Qualifications

• Minimum of 1 year of experience in a medical front office or patient-facing healthcare setting
• Minimum of 1 year of experience handling insurance verification and eligibility processes
• Minimum of 1 year of experience utilizing electronic medical records (EMR), patient registration systems, and scheduling platforms
• Strong patient service and customer service skills

Experience Level

• Intermediate

Job Type & Location

This is a Contract position based out of Los Angeles, CA 90059.

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Los Angeles,CA 90059.

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.