Senior ITSM Analyst - Salesforce/AWS Desk (SMQs)
Sikich
Sikich LLP seeks a Senior Service Desk Analyst in Sacramento, CA. The ideal candidate will provide ITSM technical support while utilizing AWS Connect and Salesforce Service Cloud Voice. This role entails configuring systems and troubleshooting various technical issues for a large user base. Applicants should have a Bachelor’s degree, ITIL certification, and at least 2 years of relevant experience. The position offers flexible time off, wellness programs, and competitive salary. #J-18808-Ljbffr Sikich
$65k
Senior Service Desk Analyst - Staff Mandatory Qualifications (SMQs) Senior Service Desk Analyst - Staff Mandatory Qualifications... ...systems and solutions on Salesforce. Responsibilities Provide ITSM technical support for a... ...environment. Utilize AWS Connect and Salesforce...Amazon Web ServiceSeniorSalesforceFull timeFlexible hours$100k
Service Desk Supervisor - Staff Mandatory Qualifications (SMQs) (US - Sacramento, CA) What... ...and solutions on Salesforce. What will you do... ...mentor service desk analysts, providing guidance... .... Utilize AWS Connect and Salesforce... ...experience providing ITSM technical support...Amazon Web ServiceSeniorSalesforceFull timeLocal areaFlexible hours- Sikich LLC is seeking a Senior Service Desk Analyst in Sacramento, CA. The role involves providing ITSM technical support and troubleshooting various issues in... ...in ITSM support and expertise in using AWS Connect and Salesforce Service Cloud Voice. We offer a flexible...Amazon Web ServiceSeniorSalesforceFlexible hours
$100k
Sikich is seeking a Service Desk Supervisor to oversee operations in Sacramento, CA. This pivotal role... ...environment of over 5,000 users, utilizing AWS and Salesforce tools. The ideal candidate will have 5+ years in ITSM support, with proven supervisory experience in a...Amazon Web ServiceSalesforce- ...Role: Service Desk Analyst Duration: 6-12 Months Contract Location: PST - Remote... ...2) years of FTE experience providing ITSM technical support on a service desk for... ...one (1) year of FTE experience using AWS Connect and Salesforce Service Coud Voice as a service desk...Amazon Web ServiceSalesforceContract workRemote work
$30 - $48 per hour
...Overview Job Title: ITSM Incident Response Analyst Location: Remote Type: Independent Contract... ...working with the the Service Desk and Desktop support teams Oversee incident... ...server environments Cloud Platforms (AWS/Azure) Network Fundamentals (DNS,...Amazon Web ServiceContract workFor contractorsWork experience placementLocal areaImmediate startRemote work$160k
AWS Connect and Salesforce Service Cloud Voice Developer/Administrator - Staff Mandatory Qualifications (SMQs) AWS Connect and Salesforce Service Cloud Voice Developer... ...to improve service desk operations. Implement... ...implement, and optimize ITSM solutions. Maintain technical...Amazon Web ServiceSalesforceFull timeLocal areaFlexible hours- ..., or others) and optimize performance through efficient modeling and query design Develop ServiceNow reports and dashboards across ITSM modules (e.g., incident, change, problem, task, request, CMDB) Configure Performance Analytics (e.g., indicators, breakdowns, scorecards...Senior
- ...and effectiveness. Job Overview As a Senior Business Analyst at Ramaley Group, you will lead by example... ...ERP or Workflow systems (e.g. Oracle, Salesforce, ServiceNow, Workday) Demonstrated... ...Prolonged periods of sitting at a desk and working on a computer. Must be able...SeniorSalesforce
- ...dispatched personnel hold the specific credentials (ICC, ACI, AWS, or NACE) required for project‑specific scopes. Process Optimization... ...in the dispatch workflow and implement improvements within Salesforce or internal communication protocols to increase department efficiency...Amazon Web ServiceSeniorSalesforceLocal area
- ...Compliance | Cloud | Enterprise Security We are seeking a Senior Information Security Analyst to support security governance, compliance, and... ...roles Experience supporting large, complex IT systems and/or AWS cloud environments Strong experience with HIPAA, healthcare...Amazon Web ServiceSenior
$40k
...scale. The Junior CIC Analyst supports 24x7 Command... ...Working under the guidance of senior analysts and shift leads... ...in IT support, help desk, or operations support roles... ...). ~ Experience using ITSM tools (e.g., ServiceNow)... ...to cloud environments (AWS/Azure) and monitoring...Amazon Web ServiceContract workRemote workShift workNight shift$161.5k - $184.3k
Senior Marketing Analyst, Capital One Software (Remote) Capital One Software is the enterprise B2B software business of Capital One, dedicated... ...2B sales cycles. Oversee the integration of data between Salesforce, Marketo, Snowflake, and BI tools (Tableau) to ensure a "...SeniorSalesforceRemote jobFull timeLocal area$63k - $127k
...they live, learn and work. The Senior Data Scientist is responsible for... ...of sources including SQL servers, AWS environments, Azure, SnowFlake, SalesForce, internal systems, and flat files.... ...provide guidance for more junior analysts and team members. # Lead development...Amazon Web ServiceSeniorSalesforceTemporary workLocal area- ...business value with AI. What You’ll Do As Senior Manager, Cloud Marketplace & Partner Co-... ...of Teradata’s listings across the AWS, Microsoft, and Google Cloud marketplaces... ...including configuration, user management, Salesforce integration roadmap, automation enhancements...Amazon Web ServiceSeniorSalesforcePermanent employmentContract workFlexible hours
$106.61k - $284.28k
...in establishing the CVS Digital team. The Senior Manager is responsible for leading and... ...Terraform, GCP Cloud Deployment Manager, AWS CloudFormation) to provision, replicate,... ...support platforms (e.g., ServiceNow, Zendesk, Salesforce Service Cloud). • Experience with...Amazon Web ServiceSeniorSalesforceHourly payFull timeTemporary workWork experience placementLocal area$142.9k - $178.6k
...website or follow us on LinkedIn. The Senior Manager , Omnichannel Insights &... ...working with cloud and big data technologies (AWS, GCP, Azure, Databricks, Snowflake).... ...Experience with customer data platforms (Salesforce CDP, Adobe RT-CDP), CMS platforms, and digital...Amazon Web ServiceSeniorSalesforceWork at officeRemote workWorldwideFlexible hours$160k
Position Summary Sikich is seeking an AWS Connect and Salesforce Service Cloud Voice Developer/Administrator... ...enhancements to improve service desk operations. Implement AWS Connect connectors... ...to design, implement, and optimize ITSM solutions. Maintain technical...Amazon Web ServiceSalesforceFull timeFlexible hours- Sikich is seeking an AWS Connect and Salesforce Service Cloud Voice Developer/Administrator in Sacramento. This role involves hands-on customer interaction... ...and develop solutions on Salesforce, improving service desk operations through AWS Connect and Salesforce integration....Amazon Web ServiceSalesforceFlexible hours
- ...to the right place.SummaryThe Senior Director of Infrastructure is a... ...program, with deep expertise in AWS Organizations governance, Infrastructure... ...oversight of the Service Desk Manager and supervisory team.... ...practices.Establish and govern ITSM processes including incident...Amazon Web ServiceSeniorRemote work
$10.13k - $12.67k
...Acceleration Branch of the FTD seeks a Principal Data Management Analyst (Electric Generation System Program Specialist II or I) to... ...information technology related projects. Advanced skills in Salesforce, Snowflake, Amazon Web Services S3, MS Power BI, MS Power Automate...Amazon Web ServiceSalesforcePermanent employmentFull timeTemporary workPart timeWork at officeRemote work$115k - $120k
...Senior Systems Administrator Edgewater Federal Solutions is seeking... ...virtual environments (VMware, AWS, Azure), and administering Microsoft... ...expertise in leveraging ITSM platforms like ServiceNow for efficient... ...Prolonged periods of computer desk work. Dexterity of hands and...Amazon Web ServiceSeniorContract workFlexible hours$175k - $200k
...SQL and NoSQL databases ~ Experience with cloud platforms (e.g AWS, GCP) is highly desired ~ Familiarity with SaaS concepts and... ...is a plus ~ Domain knowledge experience with ServiceNow, Salesforce, workflow, business process etc. preferred ~ Experience with...Amazon Web ServiceSeniorSalesforceRemote workWorldwideFlexible hours$100k - $115k
...) and ensure timely remediation. Provide senior‑level technical support and guidance to system... ...agencies. Familiarity with enterprise ITSM tools (e.g., ServiceNow) for change and... ...patching and lifecycle management (Azure and/or AWS). Strong collaboration skills supporting...Amazon Web ServiceSenior- JUNIOR BUSINESS ANALYST Company Overview Ramaley Group LLC is a leading consulting firm dedicated... ...and/or workflow systems such as Oracle, Salesforce, or ServiceNow. You will work closely... ...Prolonged periods of sitting at a desk and working on a computer. Must be able...Salesforce
$49.61k - $66.15k
...of products, services and solutions. As a desk-based position, with limited field... ...updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as... ...training requirements. Mentor teammates as a senior person on the team and lead by example with...SalesforceTemporary work$87k - $161.3k
...the business ~ Acts as a lead over a team of business systems analysts, as necessary, managing analytical resources, scheduling project... ...users by writing and maintaining user documentation; provide help desk support; train users ~ Prepares technical reports by...SeniorFull timePart timeWork at officeRemote workFlexible hours$160k
Sikich LLP is seeking an AWS Connect and Salesforce Service Cloud Voice Developer/Administrator in Sacramento, CA. This role involves configuring and developing advanced systems along with providing essential support to clients. The ideal candidate will have at least 4...Amazon Web ServiceSalesforce- A leading business management company in Sacramento seeks a Senior Account Manager & Business Development professional. The successful... ...track record in business development, and proficiency in Salesforce CRM. Responsibilities include developing strategic sales plans,...SeniorSalesforce
- Maximus seeks an ITSM Entitlement Analyst to manage software licensing operations and compliance across desktop environments. The role involves coordinating relationships with over 30 commercial publishers, tracking entitlements, and ensuring federal IT governance compliance...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior ITSM Analyst - Salesforce/AWS Desk (SMQs). Be the first to apply!
- construction analyst Sacramento, CA
- remediation analyst Sacramento, CA
- accessibility analyst Sacramento, CA
- health analyst Sacramento, CA
- law enforcement response team analyst Sacramento, CA
- utilities analyst Sacramento, CA
- internal audit analyst Sacramento, CA
- integration analyst Sacramento, CA
- case analyst Sacramento, CA
- senior purchasing analyst Sacramento, CA

