Global Benefits Manager

Responsibilities Lead the transformation of Benefits Operations by optimizing service delivery, reengineering end-to-end processes, and leveraging technology including AI-enabled automation to streamline workflows, improve response timeliness and first-contact resolution, and elevate the employee experience. Oversee the employee cruise benefits program and drive results through data-driven performance and financial management. Oversee day-to-day operations of Health and Wellness programs; execute and manage benefit spend; ensure compliance; implement/enhance programs. Lead local and overseas teams handling high-volume benefits inquiries; develop talent through coaching and training; foster a collaborative environment. Define and manage intake, routing, escalation, and service metrics; monitor quality and performance via dashboards/analytics. Requirements Bachelor’s degree in Human Resources, Business Administration, or related field 7+ years in an operational role, including 3+ years in management Strong analytical, problem-solving, and financial management skills; comfort with data analysis Experience managing remote/overseas teams Benefits administration experience and knowledge of benefits programs/compliance requirements (preferred) Excellent leadership, communication, and interpersonal skills; ability to manage multiple priorities in a fast-paced environment. #J-18808-Ljbffr