Administrative Assistant 4

Salary : $2,732.00 - $4,682.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: OPH/SP/225006
Department: LDH-Office of Public Health
Opening Date: 08/19/2026
Closing Date: 8/26/2026 11:59 PM Central


About this Job
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Be a Vital Part of Louisiana's Emergency Response Team! Join the Louisiana Department of Health's Bureau of Emergency Medical Services and play a key role in supporting the team that helps protect lives across Louisiana. From coordinating administrative operations and personnel actions to managing purchasing, travel, timekeeping, investigations, and emergency response activities, this dynamic position keeps critical EMS operations moving. If you're organized, dependable, and ready to make an impact in a fast-paced environment, we encourage you to apply!

An ideal candidate should possess the following competencies:
Accepting Direction : The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability : The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Focusing on Customers : The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
Adapting to Change : The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.

Demonstrating Initiative : The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.

Following Policies and Procedures : The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Managing Time : The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals

Minimum Qualifications
Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification


The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information


Job Duties:

• Provides administrative and clerical support to the Bureau of EMS Director and staff, including reception, customer service, correspondence, mail processing, supply management, and assistance with IMS access and inquiries.
• Coordinates and processes personnel actions as the Bureau's EPAR liaison, ensuring new hires, promotions, demotions, special duty details, and other personnel actions are accurately completed and routed within established deadlines.
• Supports EMS investigations by preparing and transmitting formal correspondence, maintaining case documentation, tracking investigation activities, and following up on outstanding requests.
• Prepares and processes emergency vehicle permits, accurately enters permit information into the Information Management System, and maintains related records.
• Serves as the Bureau's purchasing agent and travel coordinator by processing P Card and CBA transactions, maintaining required documentation, and arranging lodging, transportation, and other travel needs in accordance with applicable policies.
• Serves as time administrator for Bureau of EMS staff by maintaining employee information, reviewing payroll reports, monitoring time certification and coding, and identifying discrepancies for correction.
• Supports emergency preparedness and disaster response activities, including ambulance credentialing, EMS Tactical Operations Center support, and other assignments during declared emergencies or disasters.

Position-Specific Details:
Location: Office of Public Health / Bureau of Emergency Medical Services/ East Baton Rouge Parish
Appointment Type: This position will be filled as aProbationary appointment

Cost Center: View phone number on click.appcast.io

Position Number(s): 163328

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.


* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE

Contact Information:

Shambrielle Pooler
LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

View phone number on click.appcast.io

This organization participates in E-verify, and for more information on E-verify, please contact DHS at View phone number on click.appcast.io.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.


Information on the Louisiana Works, Louisiana Rehabilitation Services is available here .

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.


As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at


Parental Leave - Up to six weeks paid parental leave
More information can be found at


Holidays and Leave - State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (),
• Louisiana School Employees Retirement System (), among others

01


ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust whengiven feedback?

• I resist direction, ignore feedback, and need reminders to complete tasks.
• I follow direction with reminders and often need clarification or support.
• I follow direction reliably, adjust to feedback, and complete tasks on time.
• I adapt quickly, follow through, and help others adjust as needed.

02


ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03


DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
04


DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

05


DIn: Demonstrating Initiative - How well do you take action and solve problems on your own without waiting for direction?

• I wait for direction, avoid ownership, and don't solve problems.
• I meet expectations and help with solutions when asked.
• I take ownership, solve problems, and follow through.
• I take initiative, innovate, and deliver results beyond expectations.

06


DIn: Demonstrating Initiative - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07


FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.
• I respond to customer needs with some support and build basic working relationships.
• I understand customer needs, communicate clearly, and deliver timely, reliable service.
• I anticipate customer needs, build trust, and deliver personalized, proactive service.

08


FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
09


MT: Managing Time - How well do you manage your time, meet deadlines, and prioritize your work?

• I miss deadlines, struggle to prioritize, and don't use tools to manage my time.
• I complete some tasks but need reminders or get distracted by low-priority activities.
• I plan and complete work on time using tools and strategies to stay focused and on track.
• I balance competing demands, adapt to shifting priorities, and model strong time habits under pressure.

10


MT: Managing Time - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
11


To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type "N/A" if no immediate family members are employed by LDH.
Required Question